Job Introduction

At Turning Point, we help people find a new direction in life so if you’re looking for a fresh opportunity of your own, join us in this rewarding Receptionist/Administrator role and help us make a real difference to those in need. Providing wide-ranging reception and administrative services as part of our Central Services Administration Team you’ll be pivotal in helping to make sure that everything runs smoothly.

Role Responsibility

In this customer facing role the ideal candidate will deliver a positive, professional and efficient office experience to customers and employees visiting the office and convey the professional reputation of one of the leading national health and social care organisations.

• Greet and assist visitors, delivering a professional and responsive reception service
• Deal with contractors, suppliers, candidates and other external parties
• Monitor and maintain a Covid Safe workplace to government guidelines
• Organise and coordinate meetings, managing an effective meeting room system
• Provide a professional, first line response telephone service
• Effectively manage the post, order stationary, book travel, arrange couriers, deal with deliveries and oversee email inboxes
• Provide office equipment support and assist in any other workplace issues that arise to ensure the day to day operation runs smoothly
• Organise and maintain office administration systems and processes
• Provide administration support and assistance where required
• Align to the requirements of other departments, managing expectations and delivering positive outcomes
• Adhere to Health & Safety procedures including security and emergency planning

The scope and development of this role as staff start to return to the workplace provides an exciting opportunity for in-post growth as we return to a new way of working, supporting with the implementation of efficient working practices as the look and feel of the new office environment emerges.

Working closely with the Office Manager the successful candidate will work to adapt, enhance and improve systems and procedures and will show a flexible, energised attitude, remain calm under pressure and bring a strong hands-on, sleeves up approach to the role.

The Ideal Candidate

Requirements of the successful candidate:

• Commitment to customer service and high quality user experience
• Excellent communication skills including listening and questioning, engaging appropriately with the audience and building mutually beneficial relationships
• Competent, flexible and efficient in administration support
• Highly organised with great attention to detail
• Ability to understand and follow specific instructions and processes
• Confident to flag issues,  ask for help and to take corrective action when required
• Prioritise and coordinate workloads to achieve deadlines with ability to manage own time
• Problem solve with a  resourceful approach to challenges
• Develops own areas of skills through experience and training and applies appropriate knowledge
• Proactive, self-motivated – positively contributing with a can-do attitude
• Maintains confidentiality and recognises sensitive matters
• Respects and appreciates individual differences and contributions
• Confident user of MS Office systems ( Outlook, Word, Excel )
• Previous experience of working as a receptionist, administrator or within customer services

The position on offer is an office based role but, dependant on external influences and any future government guidance the successful candidate may be required to work from home.

The role is initially offered on the basis of a 6 month fixed term contract comprising 37 hours per week, Monday to Friday with salary equivalent to £17,423 per annum.

Please note that all candidates are subject to pre-employment checks.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

• Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to purchase additional holidays
• Flexible benefit options including cycle to work schemes and season ticket loans
• Competitive pension and life assurance schemes
• Employee assistance programme and access to online health and wellbeing support
• Flexible working patterns to support work-life balance
• Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym memberships

We reserve the right to close this advert early if we receive sufficient applicants before the advertised closed date.

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

• Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
• Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
• Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
• Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

Turning Point