Job Introduction

Part Time: 22.2 Hours Per Week / 3 Days Per Week

At Turning Point, we support people across the UK with substance use issues. Your administration skills will make a real difference to the lives of people we work with. As an Administrator with the Drug and Alcohol Wellbeing service (DAWS), you will provide wide-ranging administrative support to our diverse team of wellbeing workers, clinical staff and management so that they can focus on delivering person-centred services that enable our service users to achieve their potential.

Running services on a not-for-profit basis, we invest every penny back into our care and our people. Develop your skills and career and take in this key role in our DAWS service and help to make a big difference in your local community.

As an Administrator we offer a starting salary of £21,313 + £3,633 ILW rising each year in line with our pay progression salary bands, rising to £24,506 + £3,633 ILW per year (Pro-Rata). (Dependent on experience you may be offered a starting salary above the initial starting salary).

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Whether you are looking to progress into a management and leadership role or to be a specialist in your field at Turning point we will support and encourage you on your career journey.

Role Responsibility

You will be the face of DAWS, meeting and greeting service users on reception and ensuring all telephone calls are dealt with efficiently and professionally. You’ll support the team by answering calls, maintaining accurate records on our client database, and helping us to continually improve our performance. Offering plenty of variety, this rewarding role will also involve minute taking and chairing morning meetings, managing excel spreadsheets, liaising with partnership agencies via telephone and email,  contacting clients , screening and processing referrals and booking in assessment appointments. Managing team diaries and co-ordinating assessment appointments as well as delegating tasks to team members as required. 

The Ideal Candidate

We're looking for a confident communicator who can prioritise a changing workload, welcome service users and provide high quality administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather management information and meet deadlines under pressure. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, including Excel spreadsheets.

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point