Job Introduction

At Turning Point, we have been supporting people to make changes in their lives for 60 years. The Herefordshire Recovery Service provides an integrated drug and alcohol treatment service for people across the county and an exciting opportunity has arisen to join our team as a Senior Administrator.

As a Senior Administrator we offer a starting salary of £24,150 rising each year in line with our pay progression salary bands, rising to £28,252 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary).

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Whether you are looking to progress into a management and leadership role or to be a specialist in your field, at Turning point we will support and encourage you on your career journey.

Role Responsibility

This post will be based within our admin team and will support the Admin Team Leader and wider service. You will play a key role in a service that brings together substance use treatment, housing, outreach, GP, and mental health services to respond to the needs of the community in challenging circumstances.

Main responsibilities include:

• Reporting local activity data across services including Herefordshire Recovery Service and the Rough Sleepers Project
• Maintenance and data entry of client management systems
• Monitoring local data quality and compliance
• Provision of client system training
• Recognise and understand local processes and provide effective system support to staff
• Monitoring, analysis, and reporting, including data submissions
• Ensure timely responses to scheduled and ad hoc data information requests
• Some administrative tasks which may include data entry

As a Senior Administrator within the service you will be required to cover general administrative roles as necessary and ensure appropriate cover in partnership with the Admin Team Leader.

This role is based at our Hereford office, although flexibility will be required to provide admin support at several hubs across the county. This is a very varied role so you will need to be flexible and adaptable and be willing to take on a variety of roles as no two days will be the same.

The Ideal Candidate

If you are an experienced data professional or administrator with great Excel skills looking for a position that suits your skillset, we want to hear from you.

You will be data driven with an eye for detail. You will also have excellent communication skills and will be capable of building good working relationships with colleagues, service providers, commissioners, and other stakeholders.

Skills you will need:

• At least intermediate Microsoft Excel skills (adept using formulas/functions including VLOOKUPs/PIVOTs/CONCATENATE/SUM use of filters etc.)
• Monitoring, analysis, and reporting, including data submissions
• Analytical and problem-solving skills
• Excellent IT skills including Word, Outlook, Excel, PowerPoint Calendars, and digital media
• Maths & English GCSE Grade C or above or equivalent qualification
• Organised, with excellent planning and time management skills
• Good communication skills (written and verbal)
• Ability to work as part of a multi-disciplinary team
• A successful track record of delivering data/systems training to groups & individuals is advantageous

You do not necessarily need experience of the substance use sector, but you'll show that you can work best in a team, demonstrating a proven track record in administration preferably within a clinical setting although this is not essential. Your time management, organisational, IT and data analysis skills are just as important as your communication and people skills. Dynamic and driven, you are someone with a naturally positive disposition and will fit in really well within a team.

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date

Turning Point