Job Introduction

An exciting opportunity has arisen to join our Turning Point Complex Needs Team as a Triage and Volunteer Coordinator.

This role requires someone passionate about promoting mental wellbeing and will require someone who is energetic and enthusiastic about engaging with individuals who may need our service.  Responsibilities will include coordinating volunteers to process inward referrals where you and the volunteers will provide remote person-centred emotional support as well as advice, information and signposting to service users who are experiencing a complex health and social issues.

Alongside this you would coordinate and manage peer mentors who are delivering support in the field is to ensure health & safety is upheld and positive outcomes are delivered.

You will support the delivery of our Peer Mentoring Programme and support the recruitment, development and involvement of volunteers within the service.  You will need to possess or willing to work towards a Level 3 Award in Education and Training.

In this role you will have opportunity to make a real difference to people who are experiencing mental health and physical health issues as well as complex social issues.

Role Responsibility

As a Triage and Volunteer Coordinator you will be supporting the daily function of a busy voluntary sector service. You are likely to be someone with outstanding written and telephone communication skills as well as the ability to work effectively, independently, and as part of a busy  team. You are likely to have a background in managing a phone line, have general administration experience and have experience of managing and supporting volunteers and peer mentors. 

As a team we specialise in providing short term, non-clinical, holistic community support. You will be coordinating volunteers and peer mentors to maintain systems that help to facilitate clients accessing the service as quickly as is possible.

The Ideal Candidate

In return, you'll enjoy the scope and support to enhance your own career, as you gain the experience and training you need to progress with us. Offering health and social care support on a not-for-profit basis, we invest every penny back into our care - and our people. So, if you're ambitious and focused on helping people with mental health issues, join us as Triage and Volunteer Coordinator and add real value to people's lives, as well as your own.

Our services operate on a 8am-8pm Monday to Friday to work to support our clients when they need it the most.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

•  Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
•  31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to purchase additional holidays
•  Flexible benefit options including cycle to work schemes and season ticket loans
•  Competitive pension and life assurance schemes
•  Employee assistance programme and access to online health and wellbeing support
•  Flexible working patterns to support work-life balance
•  Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym memberships

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point