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Service Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

This innovative, and integrated service welcomes experienced and enthusiastic applicants to apply for this rare opportunity to manage a specialist community based service that supports individuals with complex emotional needs across Nottingham city and Nottinghamshire county.

The service sits as part of an integrated stepped care model for people with complex emotional needs and supports those with a diagnosis of personality disorder. The service sits as a standalone early intervention for some individuals, preventing the need for ongoing support from secondary mental health services. For other, the service acts as a stepping stone for longer term treatment and support.

The service delivers a core programme of group based interventions such as workshops and peer support groups. The programme incorporates elements of Dialectical Behavioural Therapy, Mindfulness skills and psycho-education, through a blended model of face-to-face session, online workshops with an element of 1-1 support.

You will lead a team consisting of assistant psychologists and peer support workers who will be delivering the interventions and managing caseloads. You will be working alongside the services dedicated clinical psychologist to deliver a high quality, safe and effective service, ensuring the service meets specified targets relating to the client journey and experience. You will be working with external stakeholders to ensure that appropriate community integration is achieved and a successful journey for the people we support through their programme.

Turning Point has several well-established services within Nottingham. You will form part of a wider supportive management team within the region and there is the opportunity for growth in the future.

Role Responsibility

  • Leading the Complex Emotional Needs service, working alongside the Clinical Psychologist to ensure that the service provides effective evidence-based interventions in line with contractual requirements.
  • Be accountable for service development, delivery and evaluation to achieve key performance indicators relating to the client journey and experience, embedding a high quality performance culture within the service.
  • To be responsible for all operational management aspects of the service, including insight of systems and processes, people management, financial management and compliance.
  • To work collaboratively with all individuals we support, staff and key stakeholders to ensure that the service has a strong recovery focused ethos
  • To ensure that the service meets statutory requirements including property and health and safety standards are maintained and risk levels are managed on a day to day basis

You will be required to work 37 hours per week and participate in an on call rota.

Full responsibilities can be found in the corresponding job description for this position.

The Ideal Candidate

We are looking for a robust and resilient Service Manager with at least 5 years experience working in the sector, with at least 3 years experience within a management role, who is able to respond to changing, high pressure environments.

It is essential that you possess excellent interpersonal skills enabling you to deliver exceptional service outcomes to a range of stakeholders, with experience of monitoring performance, service activity and outcome measures and using this to inform service delivery.

We are looking for excellent team management skills to lead and inspire a motivated and skilled team that consistently delivers or exceeds on its targets, and someone who demonstrates the ability to work collaboratively with both clinical and operational team members.

A full person specification can be found in the corresponding job description.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job we offer you a career.

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career we want to support you in every way we can with our total reward package that includes:

  • Comprehensive learning and development opportunities so we can invest in your future were proud to have a silver accreditation fromInvestors in People.Choose from our range of courses to gain recognised qualifications
  • 33 days paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost
  • An exclusive discounts hub for TP colleagues, to help make your money go further including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. Youll also have access to the Blue Light Card, for even more discounts and savings!
  • Flexible working solutions to support your work-life balance
  • Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
  • Access to our Rightsteps Therapy service free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
  • A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more all free to you and your immediate family
  • Recognition awards to recognise colleagues inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
  • Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
  • A 300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

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