Job Introduction

Are you looking for an exciting new opportunity to make a real difference to people’s lives?

We are looking for a Senior Operations Manager with the energy, passion and relevant experience to lead a large multi-disciplinary team to deliver safe, effective and innovative treatment services across Wakefield.

This role will combine leadership at a senior level with building and sustaining relationships with a range of key stakeholders, to drive continuous improvements in service delivery.

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance use services in England and Wales. We are now looking for an experienced operations manager to oversee our existing community-based substance use service in Wakefield. 

Wakefield Inspiring Recovery is a fully integrated community substance use service for Adults and Young People.  The service is delivered in partnership with subcontractors, and a wide range of external partnerships. There is an emphasis on working into neighbourhoods and building partnerships, across public and voluntary sectors, to prevent escalating problem substance use, reducing harms to those who use and promoting active recovery in all that we do.

You will be the leader of this well-established service working collaboratively alongside commissioners, colleagues and stakeholders to ensure the service continues to deliver on performance, pathways, community integration, stakeholder relationships and innovative evidence-based practice to ensure we deliver high quality interventions to the people who use our services.  You will be expected to lead excellent service delivery and governance supported by a strong management and clinical team, but also play a key leadership role externally, as the experts in substance use locally. This role is a great opportunity to combine leadership at a senior level with building relationships and also balancing the needs of our stakeholders.

Role Responsibility

We are looking for a highly skilled person with the skills and talent to lead the service, and inspire, co-produce and co-deliver the very best treatment and recovery services with teams, our stakeholders, and most importantly the people of Wakefield.

The Ideal Candidate

It is essential that the successful candidate can evidence:

• Excellent people and team management and leadership skills
• Skills to manage performance, budgets and quality assurance processes and systems
• Ability to maintain and develop good commissioner relationships.
• Have excellent written and spoken communication skills.
• Manage sub-contracts and external partnership with a variety of diverse organisations.
• Demonstrate a strong track record of embedding quality assurance systems and processes and ability to act as CQC Registered Manager
• Experience of managing clinical services

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether it’s a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future, with a blended approach of self-lead learning, experiential learning or more formal learning opportunities

• 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we receive sufficient applicants before the advertised closed date.

For an informal discussion about the role please contact Christine Hutchinson, Regional Head of Operations, Tel: 07745 105678

Turning Point