Job Introduction

At Turning Point, we support people across England with mental health issues. We make a real difference to their lives as we introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training and education you need to progress in your career with us.

Crisis Point is a well established service, and is staffed 24 hours a day, 365 days a year. It comprises 6 beds for short-stay accommodation, a drop-in service, and a phone support service.  A newly commissioned part of the service is the Recovery Lounge, and this will be open primarily from 7pm to 1am every night.

Join our team at Crisis Point as a Recovery Worker and you will play a full part in the day to day duties of the service, promoting recovery focused care and support plans to people who are experiencing a crisis with their mental health.

This post is newly created due to additional project funding, and will initially last for 12 months with the possibility for an extension if funding continues.

Role Responsibility

The main purpose of the role is to assist individuals to address and de-escalate their mental health crisis in a safe, friendly, non-clinical setting. You will deliver a high quality person centred service in line with the service specification and will work as part of a team.

In a role where no two shifts are the same, you will take referrals and assess new service users presenting with a mental health crisis, deliver support sessions, and facilitate informal group work and other therapeutic activities. You will also support and enable our service users to make informed choices about their future. Further duties include recording of service user information for reporting purposes and in line with GDPR, liaising with other health professionals, contributing to the safeguarding of vulnerable people, and ensuring that the premises are maintained in line with essential health and safety standards.

The role will require you to offer support face to face and remotely by telephone.

The Ideal Candidate

You will be able to demonstrate good knowledge, experience and values essential to working in the mental health sector. You will have excellent verbal and written communication skills with the ability to tailor the message to the audience. Experience of supporting people with a range of other issues such as housing, drugs, alcohol, relationship problems would be beneficial. Full training is provided in order for the successful candidate to work safely, to learn and develop within the role and beyond.

It is anticipated that the successful applicant will be primarily deployed to work evenings in the new Recovery Lounge (opening hours are 7pm to 1am), but the role will also involve a range of other shifts at Crisis Point including sleep-ins and weekends.  Therefore access to your own transport is desirable but not essential.

You will be confident in working with information technology on a range of software applications.

You will be able to deliver interventions in a person centred, non-judgemental manner. You will have the ability to deal effectively and calmly with challenging situations.

Driven and passionate, you won't have a problem with multitasking and dealing with conflicting deadlines and crisis situations. And of course, as a Recovery Worker, you'll love talking to people with different needs, be genuinely interested in helping them, possess a deep level of empathy, have great listening skills, and understanding and patience for people suffering from an acute mental health crisis.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What benefits will I receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

• Comprehensive Learning and Development opportunities - we are Investors in People Silver accredited
• 28 days holiday, increasing with each year of service until 30 days. Plus the option to purchase additional holidays
• Flexible benefit options including, bike to work schemes and season ticket loans
• Competitive Pension and Life Assurance scheme
• Employee Assistance Programme and access to online Health and Wellbeing support
• Flexible working patterns to support work/life balance
• Access to a wide range of discounts including Cinema, Groceries and Gym.

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

• Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
• Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
• Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
• Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. 

Turning Point