Job Introduction

An exciting opportunity has arisen to join Lincolnshire Recovery Partnership, a vibrant new partnership delivering substance use treatment and recovery services across Lincolnshire from April 2024. Lincolnshire Recovery Partnership is delivered in partnership between Turning Point, Framework and Double Impact. The partnership combines Turning Point’s national experience as an outstanding substance use provider together with Double Impact’s specialism in lived experience and recovery and Framework’s expertise supporting service users with complex issues.

Our ‘Recovery First’ model underpins everything at Lincolnshire Recovery Partnership, with lived experience recovery fully integrated and visible throughout. Lincolnshire’s residents will benefit from Lincolnshire Recovery Partnership’s highly integrated and highly localised approach, supporting with multiple issues across all parts of Lincolnshire.

As a Quality & Governance Manager we offer a starting salary of £34,125 rising each year in line with our pay progression salary bands, rising to £39,921 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary).

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Role Responsibility

You will lead on ensuring that the service complies with all aspects of organisational governance and drive continuous improvement in the quality of services delivered to ensure a high quality and high performing service. 

You will lead incident review process across the service including co-ordinating and authoring serious incident review reports and coroners reports.  You will also lead and co-ordinate all audit activities across the service ensuring that learning is collated and shared to drive continuous improvement.  You will work collaboratively with:

• Risk and Assurance department to ensure regulatory and compliance issues are addressed in services and that quality systems are in place
• Data and Performance Lead to ensure all performance indicators are met and data quality if high
• Local Training and Practice Lead to ensure that learning feeds into training and staff competence assessments
• National Involvement Lead and Double Impact Co-Production manager to monitor service user feedback themes
• Management Team to embed clinical governance framework

The Ideal Candidate

Essential Requirements:

• Analytical and ability to interpret data
• Proven experience in monitoring, auditing and improving quality of service
• Experience of computerised systems including advanced knowledge of software applications, Inc. Microsoft Office in particular
• Excellent administrative and organisational skills
• Ability to work as part of a team, demonstrating support to other team members and other teams
• Experience of working within CQC registered services, and related standards of governance
• Competencies in incident management processes, and feedback mechanisms.
• Familiarity with internal and external standards and expectations
• Customer focussed approach to both internal and external customers
• Good organisational skills and ability to work on own initiative
• Excellent report writing skills

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date

Turning Point