Job Introduction

Fixed Term Contract - Up to 12 Months

Turning Point, working in partnership with Mind in the City, Hackney and Waltham Forest and Antidote, provide the City and Hackney Recovery service which works with local residents concerned about their drug and alcohol use.  The service is based in each of City and Hackney’s neighbourhoods in order to be accessible, local and inclusive.  The full integrated service contributes to recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough. It aims to be shaped by the community needs and voices of service users, carers, families, communities, all staff and volunteers.

As a Quality & Governance Manager you’ll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from substance use, playing a key role in ensuring quality of service delivery, and ensuring internal and external standards of care are upheld across the service.

Passionate about improving service provision, you’ll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you’re ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

You will provide support across the service to ensure that service governance and compliance is effectively managed and that competent staff provide a high quality and high performing service. 

Audit service for full compliance, supporting as appropriate with any issues relating to systems and processes by working closely with:

• Risk and Assurance departments to ensure regulatory and compliance issues are addressed in services and that quality systems are in place
• Performance Lead to support NDTMS Data Quality work
• Local Trainer and R&A in relation to training and staff competence
• Involvement Lead to monitor service user feedback themes
• Management Team to embed clinical governance framework

The Ideal Candidate

Essential Requirements:

• Analytical and ability to interpret data
• Proven experience in monitoring, auditing and improving quality of service
• Relevant qualification in this field
• Experience of computerised systems including advanced knowledge of software applications, Inc. Microsoft Office in particular
• Excellent Working knowledge of databases
• Excellent administrative skills
• Ability to work as part of a team, demonstrating support to other team members and other teams
• Experience of working within CQC registered services, and related standards of governance
• Competencies in incident management processes, and feedback mechanisms.
• Familiarity with internal and external standards and expectations
• Customer focussed approach to both internal and external customers
• Good organisational skills and ability to work on own initiative
• Good report writing skills

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

• Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
• Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
• Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
• Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point