Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time, and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. Right now, we are now looking for a talented Peer Mentor & Volunteer Team Leader to work within our community-based substance misuse services in the City of London and Hackney.

The service is delivered in partnership with Mind CHWF and London Friend and there is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the neighbourhoods ensuring a holistic and inclusive approach to recovery in this service.

Passionate about people, you’ll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you’re ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

As Peer Mentor & Volunteer Team leader, you’ll be responsible for recruiting, training and supporting our volunteers and peer mentors. That means you’ll be involved in everything from developing appropriate protocols and implementing supervising structures, to designing and delivering training modules and providing on-the-job support and professional guidance. Beyond this, you’ll also keep a close eye on volunteer case work and help to develop and deliver our Peer Mentoring Programme too.

You will lead the Service User Involvement function ensuring a monthly forum runs, gathering and collating feedback from people who use our services. You will also lead on co-ordinating and responding to other forms of feedback to the service including complaints, compliments and suggestions the service receives from our service users.

By working closely with healthcare professionals such as GPs and social services, your dedication will make a better future.

The Ideal Candidate

An inspirational leader with plenty of experience when it comes to recruiting and managing volunteers, we’re looking for someone with great communication skills and the ability to engage and build relationships with people from a wide range of backgrounds. Experience of coaching and mentoring others will also be key to this role. Ideally, you’ll have some experience in a substance misuse setting, but that isn’t essential. What is essential is that you’re passionate about supporting the community and know what it takes to work to deadlines and achieve results against specific targets and goals.

Ideally you will come with a level 3 award in education and training. This is a requirement for the role, so if you do not have this, then Turning Point will provide and pay for the required training.

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether it’s a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future, with a blended approach of self-lead learning, experiential learning or more formal learning opportunities
• 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to u
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point