Job Introduction

This exciting new development within Lincolnshire, based in Grantham, welcomes enthusiastic and experienced applicants to apply for this rare opportunity to be involved in shaping a brand new pilot service that will support individuals stepping down from acute mental health wards to transition into the community. The service will be delivered in partnership with Lincolnshire Partnership NHS Trust and will form part of the NHS Mental Health Pathway. 
 The service will be going live in October 2025, with the successful candidate starting in September 2025 to support with implementation.

We aim to assist people we support to improve their lives and ability to live safely in the community. You will be managing a mental health step down service for individuals who have had a period of time in hospital. There will be an emphasis on building skills that promote longer term recovery, housing and transition support and learning skills that support independence.

You will lead a team of recovery workers, peer support workers and a housing and transition navigator, with support from a team leader. You will be working with other agencies to ensure that appropriate community integration is achieved and a successful journey for the people we support through their recovery pathway, promoting independence and positive risk taking.

This service is a two year pilot scheme with opportunity to extend beyond. You’ll play a key role in demonstrating service efficacy, with an important focus on performance, evaluation and embedding the service into the local pathway.

Turning Point has several well-established mental health services within Nottinghamshire, alongside our substance use services in Lincolnshire. You will form part of a wider supportive management team within the region, with a shared focus on governance, quality and service development.

Role Responsibility

• To be responsible for management of the staff team, ensuring a high standard of delivery and quality of the service provided at this service.
• To demonstrate service performance, development and evaluation for the duration of the pilot.
• To ensure that the service meets statutory requirements including property and health and safety standards are maintained and risk levels are managed on a day to day basis
• To work collaboratively with all individuals we support, staff and key stakeholders to ensure that the service has a strong recovery focused ethos
• To ensure effective financial management of the service and have responsibility for the service budget.
• To maintain a person centred approach, and ensure service user involvement is a key priority in the service.

You will be required to work 37 hours per week and participate in a shared on call rota.

Full responsibilities can be found in the corresponding job description for this position.

The Ideal Candidate

We're looking for an Operations Manager who knows how to lead teams and build effective working relationships with staff members and the people we support. The ideal candidate will have extensive experience working with individuals who may have complex mental health needs, neurodiversity and wider social challenges such as housing issues, substance use or offending histories. With at least 3 years’ experience in an operational management role, experience in delivering a new service or pilot would also be a big advantage. What is essential is that you have a positive attitude, a willingness to 'go the extra mile' and an awareness of the issues experienced by the people you will be supporting, and can bring transparency and flexibility to work. In return, you'll be supported with outstanding training and career development opportunities.

In a role where no two days are the same your ability to work individually and as part of team to prioritise your workload, as well as having excellent communication skills, a flexible approach and a positive attitude in a changeable environment will be key.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

Turning Point