Role Responsibility

Operations Manager – Substance Use Service (Wiltshire)
Acting up 3 months Internal only. 

Please note that only a 200-word expression of interest is required; submission of a CV is not necessary.

We have an exciting opportunity for an experienced and motivated Operations Manager to join our Wiltshire substance use service and play a key role in shaping and delivering high-quality, recovery-focused support.

Our service provides integrated drug and alcohol treatment to adults, young people, and families across Wiltshire. We work closely with partners including health services, social care, and community organisations to deliver a holistic, person-centred approach that supports individuals to achieve sustainable recovery and independence.

This is a fantastic opportunity to contribute to service development, drive performance, and embed best practice within a supportive regional structure. You will play a key role in leading the team, strengthening partnerships, and ensuring high standards of governance, safeguarding, and service delivery.

Main Responsibilities

• Lead, manage and develop a multidisciplinary team to deliver high-quality, person-centred substance use services
• Ensure delivery aligns with organisational values, the business plan, and best practice standards
• Take responsibility for quality, governance, and safeguarding, ensuring all statutory and contractual requirements are met
• Act as deputy for the Senior Operations Manager when required
• Drive service performance, improvement, and evaluation, contributing to a culture of continuous learning
• Oversee case file audits, incident investigations, and feedback processes to improve outcomes
• Work collaboratively with commissioners, health and social care partners, and other stakeholders across Wiltshire
• Use data and performance insights to inform decision-making and service improvements
• Champion safeguarding practices, working closely with adult and children’s services
• Support financial oversight and ensure effective use of resources within the service
• Promote recovery-focused interventions, independence, and positive risk-taking

The Ideal Candidate

We are looking for a confident, resilient, and proactive leader with a passion for supporting individuals affected by substance use.

Essential Criteria:

• Proven experience in an operational management role within health, social care, or substance use services
• Strong leadership skills with the ability to motivate, develop, and performance manage teams
• Excellent understanding of service delivery, governance, and safeguarding requirements
• Ability to manage competing priorities in a fast-paced environment
• Strong communication and stakeholder engagement skills
• Highly organised with excellent time management and problem-solving abilities
• Ability to remain calm and effective under pressure

Desirable Criteria:

• Experience managing a drug and alcohol or related service
• Management qualification or equivalent experience
• Knowledge of local systems and partnership working across Wiltshire
• Experience in service development, transformation, or pilot programmes
• Understanding of complex needs, including mental health, housing, and offending behaviours

About You

You’ll bring energy, flexibility, and a genuine commitment to improving outcomes for the people we support. You will be confident in building relationships, driving performance, and embedding a positive, recovery-focused culture within your team.

In return, you’ll benefit from strong regional support, opportunities for professional development, and the chance to make a meaningful impact within the community

About us

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point