Job Introduction

Do you want to help build a brighter future for communities and individuals in Hammersmith & Fulham doing a highly rewarding job? Turning Point’s drug & alcohol services are currently expanding during a really exciting time in the sector with new funding and investment. We have a range of roles for people passionate about supporting others to make change.

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Use Practitioner at Turning Point, we will support and encourage you on your career journey.

As a service we work in partnership with outreach teams and offer a late service to support residents who require flexible support around their working lives.

Role Responsibility

Our Interim Response Wellbeing Workers act as ‘keyworkers’, holding a caseload of service users and supporting them to identify treatment goals and plans to achieve them, while reducing the very real risks to their physical and mental health and overall wellbeing.

This role combines both interim response and assertive outreach functions, with a strong focus on supporting some of the most vulnerable and harder-to-engage individuals in the borough. You will work collaboratively with partners such as Local Enforcement Teams (LET), Rough Sleeper Outreach Teams, and Substance Use Supported Housing services.

You will actively engage individuals in the community, supporting them to access treatment, reduce harm, and improve their overall wellbeing, often working flexibly and responsively to meet their needs.

The role sits within the Safeguarding & Risk Management workstreams, while also responding to various priority areas across the service, including ad hoc projects. Responsibilities include maintaining regular contact with clients, delivering advice, information and psychosocial interventions, completing assessments, undertaking risk management planning, and working closely with clinical staff and partner agencies.

Due to the outreach and responsive nature of the role, you will be required to work flexibly across a structured shift pattern that includes early and late shifts.

No day is the same in this role, but the ability to communicate effectively with a wide range of service users and professionals – both internal and external – and to manage competing priorities is essential, alongside a strong commitment to Turning Point values.

The Ideal Candidate

You’ll have experience of working with service users with multiple and complex needs and a sound understanding of safeguarding and risk management frameworks. You will be confident working collaboratively with a range of professionals and able to adapt your approach across different pathways and settings, including community and outreach environments.

You’ll have an understanding of substance and alcohol use and the challenges individuals face on a recovery journey, including relapse and barriers to engagement. Experience of assertive outreach or working with harder-to-reach groups (e.g. rough sleepers or those in supported housing) would be advantageous.

The role requires flexibility, resilience and the ability to work dynamically both one-to-one and in group settings. Strong communication skills and alignment with Turning Point’s values are essential.

We welcome candidates with lived experience, as well as those with a keen interest in this field. Our Trainee Recovery Worker programme also provides a pathway for those who wish to develop into this type of role.

We value individual creativity and initiative and encourage all staff to contribute ideas to improve service delivery and the service user experience. You will be supported through extensive training and a strong learning culture that promotes ongoing professional development and service improvement.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

25 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. 

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point