Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. We are now looking for a talented Administrator to work within our community-based substance misuse services in the City of London and Hackney.

City and Hackney is a fully integrated adult service delivered by Turning Point. The service is delivered in partnership with Mind CHWF and London Friend and there is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the neighbourhoods ensuring a holistic and inclusive approach to recovery in this exciting new service.

Role Responsibility

This is a very varied role so you will need to be flexible and adaptable and be willing to take on a variety of roles as no two days will be the same. You will join an established, multi-disciplinary team of clinicians, recovery workers and peer mentors and be encouraged to work alongside a range of partners in criminal justice, housing and health and social care.

The Ideal Candidate

We are looking for a confident communicator who can prioritise a varied workload and provide wide–ranging administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather information, and meet deadlines. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, Excel, and spreadsheets.

You may have lived experience, but you do not necessarily need experience of the substance misuse sector, but you will show that you can work best in a team, demonstrating a proven track record in administration preferably within a clinical setting although this is not essential.

Essential requirements: 

• Basic computer literacy (Word, Excel, PowerPoint)
• Good organisational and administration skills
• Good customer care skills
• Effective communication skill
• Ability to prioritise a busy workload
• Basic understanding of practical Data Protection issue
• Able to work well within a team
• Able to work to tight deadlines and within available resources

About us

What Benefits Will I Receive?

Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that – being employed by Turning Point will also give you access to many of our rewards! Here are some of the great benefits you’ll be eligible for:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People
• An annual leave entitlement that accrues as you work, to the equivalent of 28 days a year
• Access to Blue Light Card discounts as well an exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point