Job Introduction

Please Note: This Vacancy is only available to Turning Point Employees, Volunteers & Peer Mentors.

Previous administrative experience is strongly desirable.

Turning Point has been providing drug and alcohol services to adults and young people in Suffolk since 2015. We aim to increase the number of substance use clients entering and successfully completing treatment, reduce substance related harm and improve the quality of life for our clients, their families, and communities. 

At Turning Point, we support people across the UK with substance use issues. As an Administrator, you will make a real difference to their lives as we develop the personal, flexible, and realistic support packages they need to help turn things around.

You will be based at the office in Bury St Edmunds but will be providing administrative support to our services across Suffolk.

Role Responsibility

Making sure everything runs smoothly at the heart of our substance use service, you’ll support the operation from the office. This will include answering telephone calls, maintaining accurate records  and helping continual focus on improving performance.

This rewarding and varied role will support our teams across the service through a variety of administrative tasks – from data entry to dealing with raising purchase orders, post, stationery, petty cash as well as minute-taking

The Ideal Candidate

We are looking for a confident communicator who can prioritise a varied workload and provide wide-ranging administrative support – it is vital that you are able to achieve this without losing your methodical attention to detail and accuracy. Making sure everything runs smoothly will be at the heart of what you do.

We are looking for a dynamic, solution focused, problem solving individual with the ability to both follow work instructions and use own initiative. You will be expected to be able to work to set targets and deadlines that the service requires and adhere to policies and regulations. You will be able to manage your time effectively, while equally having the ability to adapt priorities and be flexible.

Working closely with our teams across Suffolk, you will deal with a large number of professionals every day and it is therefore important you have the ability to communicate in a positive and professional manner. People skills and ability to maintain confidentiality are crucial.

You will have experience with databases and knowledge of Microsoft Applications, especially Excel, Word and Outlook. Demonstrating organisational and IT skills will be important and imperative.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

• Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to purchase additional holidays
• Flexible benefit options including cycle to work schemes and season ticket loans
• Competitive pension and life assurance schemes
• Employee assistance programme and access to online health and wellbeing support
• Flexible working patterns to support work-life balance
• Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym memberships

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point