Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time, and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. Right now, we are now looking for a talented Access & Engagement Manager to work within our community-based substance misuse services in the City of London and Hackney.

The service is delivered in partnership with Mind CHWF and London Friend and there is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the neighbourhoods ensuring a holistic and inclusive approach to recovery in this service.

Passionate about people, you’ll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you’re ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

The crucial role will have a specific focus on embedding an outreach and satellite service delivery model, with an emphasis on prevention, reducing health inequalities and maximising accessibility. Working in partnership with colleagues in Mind CHWF and London Friend, leading a team made up of several specialist roles to engage specific cohorts of clients including:

• Diverse communities
• LGBT
• Dual diagnosis
• Homelessness

An exciting and challenging role that will assisting in delivering Turning Point’s Substance Misuse strategy within an integrated service which reflects our person centred values and the high levels of ambition we have, both for the recovery of the individuals for whom we provide support and the development of our own staff. This is done by assisting the Deputy Operations Manager in leading, developing and co-ordinating teams within your service to ensure the delivery of high quality, innovative and cost effective care.

The Ideal Candidate

Essential Requirements:

• Substance misuse appreciation (drug and alcohol awareness).
• Knowledge/understanding of substance misuse harm reduction/recovery service delivery models.
• Commitment to customer service (promoting in the hub an empathy with clients and the need to work collaboratively with them to understand and help to meet their needs).
• Effective communication (inspiring and motivating others, listening effectively, handling challenging situations and communicating confidently with direct reports, colleagues, senior managers, commissioners and medical professionals).
• Delivering positive outcomes (coordinating plans for the hub to shape and deliver outcomes, monitoring progress and addressing emerging concerns, modelling personal accountability).

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

• Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
• 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to purchase additional holidays
• Flexible benefit options including cycle to work schemes and season ticket loans
• Competitive pension and life assurance schemes
• Employee assistance programme and access to online health and wellbeing support
• Flexible working patterns to support work-life balance
• Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym memberships

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point