Job Introduction

Total Wellbeing Luton is a service providing an innovative approach which aims to support both the emotional and physical health needs of people across Luton. The service brings together a range of evidence-based interventions aimed at addressing emotional health concerns early whilst encouraging and enabling the adoption of healthier lifestyles, including stopping smoking, weight management, increasing physically active and managing and reducing the impact of long-term conditions.

We have a full-time and a part-time opportunity.

Role Responsibility

We are currently looking for a Wellbeing Coordinator to join our team who will support the first point of contact for service users, stakeholders and partners.

This is an exciting role working within a fast paced, demand led contact centre service. A challenging but rewarding environment which will include:

• Being the first point of contact for people accessing Total Wellbeing Luton via telephone, email or online
• Helping to guide service users through their first steps into the service providing information and advice about our various programmes that supports their holistic health and wellbeing
• To complete referrals, book appointments and send appropriate information
• Helping to support an integrated approach to physical and emotional wellbeing by maintaining a current and up to date knowledge of all programmes available within the Total Wellbeing Luton service.
• To undertake administrative activities as required

The Ideal Candidate

To be considered for this role you will need to have:

• Experience within a customer service or health and social care environment
• Have experience within a fast paced, demand led environment
• Ability to support a diverse community without prejudice and demonstrate empathy
• Ability to work flexibly to meet the demands of the service and provide a high-quality client experience
• Experience using databases to input personal and sensitive information and Microsoft Office 365
• Excellent communication skills both written and verbal.

Total Wellbeing Luton operates Monday to Friday 8am to 8pm and Saturday 9am to 4pm. The successful candidate would be required to be flexible and work on a shift rota basis of 37 hours per week to meet the needs of the service. Part time will be considered but flexibility within a shift rota will be required. This position supports a blended working approach to enable home working by arrangement although there will be a requirement to work from the office as required.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we receive sufficient applicants before the advertised closing date.

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