Job Introduction

Turning Point is a leading health and social care social enterprise that provides support for drug and alcohol use, mental health, learning disability, sexual health, and employment needs.

A new opportunity has arisen for a Website Manager to develop and deliver our website strategy and plans to grow our online presence and performance in line with organisation goals.

You’ll be working closely with the new Journey and Experience Delivery Lead, and colleagues across the organisation, to create and publish high quality and engaging content that drives engagement and action.

If you have a passion and vision for creating and managing effective and engaging websites, then we’d love to hear from you!

This is a hybrid working role - ideally one day per week in our central Manchester office and two days per week from home.

Role Responsibility

As the Website Manager you’re responsible for ensuring that all Turning Point websites are managed in a way that meets audience needs in a measurable way.

You’ll build relationships across the organisation to understand challenges, and work closely with the Tech and Marketing team to deliver tactical updates as well as implementing longer term insight-led developments.

Some of your regular activities will include:

1. Website Strategy. Work with the Head of Marketing and Head of Journey and Experience to develop and deliver the website goals and strategies for Turning Point and its sub-brands.
2. Content Management. Plan, create, edit, and update website content. Conduct content audits to identify gaps and redundancies in the site content, working with the Marketing team to address. Write and edit web copy and video content.
3. Design and Development. Influence web design and development, including layout, appearance, and functionality of the website, alongside Marketing and Experience colleagues.
4. Performance and Analytics. Analyse qual and quant data to learn how users interact with Turning Point sites. Monitor and improve the web performance and analytics, including the usability and effectiveness of the website.
5. Communication and collaboration. Communicate and collaborate with various internal and external parties involved in the web projects, and manage expectations based on finite resources available.
6. SEO approach. Own and implement an SEO strategy, primarily focused on ensuring all onsite elements are optimised to provide an accessible and visible website.
7. Technical support. Implement minor technical requirements, occasionally updating the HTML, CSS, and JavaScript.
8. Staying current. Keep informed about latest trends and competitor developments to influence our strategies.

The Ideal Candidate

This area of Turning Point is fast paced, and always changing to adapt to the needs of our audiences.

To be considered for the role you will need to have previous experience of managing websites in a professional environment.

You’re a positive, organised, and tenacious individual whose focus on the customer need delivers great work that drives results.

You’d describe yourself as a good all-rounder who is keen to make a difference.

We’re also looking for some of the following:

• Experience working with one or more CMS, although Oracle an advantage
• Passion and vision for creating and managing effective and engaging websites
• Logical and analytical, you have an ability to spot patterns, gaps and repetitions in web content
• An excellent writer and editor, with good spelling and grammar and the ability to adapt to house styles
• Confident project manager who can juggle multiple projects and tasks with ease
• Ability to communicate and influence effectively with stakeholders from different disciplines and seniority levels across the business
• Take a hands-on approach to get the job done
• You want to continually learn and develop your marketing skill set
• Experience within the healthcare sector is also highly desirable
• Are empathetic, kind, and want to work in a small but energetic team!

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 32 days’ paid holiday a year, increasing to 33 days. Plus the option to buy additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. 

Turning Point