Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales.

Our Herefordshire Drug and Alcohol Recovery Service is a fully integrated adult service delivered by Turning Point. There is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the whole of Herefordshire ensuring a holistic and inclusive approach to recovery in this exciting new service.

We are currently recruiting for a Team Leader to oversee our Volunteer, Peer Mentor and Service User Involvement pathway.  As part of this role, you’ll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol usage and help develop the skills of people passionate about recovery and giving back to the local community.

Role Responsibility

To lead and develop the volunteer and peer mentor team to support the delivery of high-quality person-centred services as directed by the Operations Manager in line with Business Plan and best practice standards.  To work as a key member of the team in delivering the Service.  To ensure Turning Point’s vision and values are embedded in the team.  To ensure all statutory requirements of the service specification are met.

The Team Leader will be directly responsible for our volunteer, peer mentor and service user involvement pathway, ensuring that we follow an annual recruitment, training and induction plan for volunteers and peer mentors. Delivering a training programme periodically throughout the year, empowering volunteers, and peer mentors to contribute to the successful outcomes of the service in meeting the needs of service users.

As part of this role, the successful candidate will lead on service user involvement locally, ensuring that all service users are able to provide feedback, which is responded to in line with our feedback policy and learning is shared with staff and the wider organisation as needed. You will work closely with our partner, Healthwatch Herefordshire, and ensure service user involvement is at the heart of what we do, including the design of new service provisions, promotional material, and recruitment.

The Ideal Candidate

Essential Requirements:

• Proven track record in relevant area
• In depth knowledge of relevant theory and practice
• Experience of supervising and leading a team
• Experience of working towards achieving individual and team objectives
• Numeracy, literacy and IT skills
• Effective oral and written communication skills, and ability to adapt communication to suit the audience, e.g. service users, commissioners or staff
• Good time management and able to work to deadlines
• A participative leadership and management style in normal circumstances
• In depth knowledge and understanding of the complex and multiple needs faced by the service user group
• In depth knowledge and understanding of the Valuing People framework
• A demonstrable belief in a values-led approach to working with service users with a Substance Misuse issue.
• Demonstrable track record that is DANOS compliant
• Knowledge and experience of developing, implementing, and reviewing substance misuse-related interventions, i.e. group work programmes and training
• A sound working knowledge of current legislation (e.g. Models of Care) and the ability to translate this into practice

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to u
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

• Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
• Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
• Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
• Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point