Job Introduction

Everyone’s Turning Point is unique. It’s the moment when they realise they’ve made a small, but important, step forward. Very often, that small step is the start of something bigger. But only when the right support, advice and services are in place. That’s where you come in.

Role Responsibility

Turning Point delivers a telephone-based counselling service to support those in need of emotional support.  The continued success of the service means that we are now looking for BACP Counsellors to join us. Managing your own caseload, on a day-to-day basis you will accept inbound calls and support clients to overcome their barriers through telephone based interventions. You’ll also provide a signposting service to other relevant support including face to face counselling, CBT or local providers where it is appropriate to do so.

The Ideal Candidate

As well as being BACP registered / accredited,  it goes without saying that you will need outstanding telephone and written communication skills, as well as the ability to work to deadlines and well defined targets. Particularly important will be your communication, motivational and engagement skills.

Our service operates Monday to Friday, 9am-5pm. We are looking to recruit individuals to work during these hours. We have both part-time and full-time opportunities available ranging from 18 to 37 hours per week. Although the service is based in Manchester our services are provided via the telephone and therefore we will offer the flexibility to work from home and will accept applications from candidates based anywhere in the UK.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

• Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to purchase additional holidays
• Flexible benefit options including cycle to work schemes and season ticket loans
• Competitive pension and life assurance schemes
• Employee assistance programme and access to online health and wellbeing support
• Flexible working patterns to support work-life balance
• Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym memberships

Turning Point