Job Introduction

Fixed Term Contract – Up to 12 Months

Turning Point has been providing drug and alcohol services to adults and young people in Suffolk since 2015. We aim to increase the number of substance misusing clients entering and successfully completing treatment, reduce substance related harm and improve the quality of life for our clients, their families and communities. 

Turning Point Suffolk is looking to appoint a Support Worker at our Ipswich service. As a Support Worker, you'll make a real difference to individual's lives as you provide support and advice to help each and every one of our service users achieve their potential. Passionate about people, you'll enjoy the scope and support to enhance your own life too, as you make this role your own as part of a hard-working and friendly team.

Role Responsibility

The challenges are substantial. You will be committed to making sure that people with substance misuse problems have the best start at the very outset of their recovery journey. As one of our Support Workers, you will support the staff team by overseeing the service reception.  This is a front line role providing advice or signposting to individuals contacting the service either face to face or via phone, liaising with team members and other external partners to support individuals in their recovery journey.

The Ideal Candidate

You will need a good working knowledge of issues related to substance misuse, as well as a genuine passion for the field. Although previous relevant experience is preferable, most important is that you are flexible, patient and able to view situations from a service user's perspective. Good moral values will be key. Situations can sometimes be difficult and challenging, so you'll need to be non-judgmental, with a sensitive approach and a good understanding of how to meet complex needs related to substance misuse.

At a practical level, you'll need good IT and communication skills.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

• Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to purchase additional holidays
• Flexible benefit options including cycle to work schemes and season ticket loans
• Competitive pension and life assurance schemes
• Employee assistance programme and access to online health and wellbeing support
• Flexible working patterns to support work-life balance
• Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym memberships

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point