Job Introduction

At Turning Point, we help people across the UK to live smoke-free, healthier lives. Your administration skills will make a real difference to our clients and communities. As an Administrator with the Stop Smoking & Wellbeing Service, you’ll provide wide-ranging administrative support to advisors and the service lead, so they can focus on delivering person-centred, evidence-based support that helps people quit for good.

We run services on a not-for-profit basis, reinvesting every penny into our care and our people. Develop your skills and career in this pivotal role, making a meaningful impact in your local community.

As an Administrator, we offer a starting salary of £23,808 + £3,633 ILW, rising each year in line with our pay progression bands to £25,487 + £3,633 ILW (pro-rata). (Dependent on experience, a higher starting salary may be offered.)

You’ll have clear pathways for progression with a structured learning journey to help you play to your strengths, whether you’re aiming for leadership or to develop specialist expertise within public health and smoking cessation.

Role Responsibility

•    Be the first point of contact for the Stop Smoking & Wellbeing Service: welcome clients at reception, handle inbound calls, and respond to enquiries professionally and compassionately.

•    Maintain accurate, timely records on our client management system (e.g., registrations, demographics, consent, quit dates, CO readings, 4-week/12-week outcomes).

•    Screen and process referrals (from self, GP, pharmacy, maternity, mental health, probation, and other pathways) and book assessments/appointments (in-person, telephone, and digital).

•    Manage team diaries, coordinate clinics and outreach sessions (including Stoptober and targeted campaigns), and support logistics for rooms and venues.

•    Generate routine activity and performance reports (sign-ups, quits, engagement, DNA/cancellation trends) to support KPI monitoring and commissioner returns.

•    Support client communications by sending appointment confirmations, SMS reminders, follow-up messages, and quit-date check-ins.

•    Assist with stocking and maintaining assets used in the service (e.g., CO monitors/mouthpieces, leaflets/posters, outreach materials, and vape-related consumables, where applicable), and keep simple inventories up to date.

•    Produce and format documents/presentations; take accurate minutes in team meetings and track actions to completion.

•    Liaise with partners (GP practices, community organisations, pharmacies, maternity hubs, mental health teams, and local authority colleagues) by phone and email to keep referral routes smooth and responsive.

•    Contribute ideas for service improvement and help ensure our processes are safe, inclusive, and person-centred.

The Ideal Candidate

You’re a confident communicator who can juggle a changing workload and provide high-quality administrative support in a fast-moving public-health service. You’ll be:

•    Client-focused and compassionate, able to handle sensitive health information discreetly and uphold confidentiality.

•    Organised and detail-driven, comfortable with data entry, accurate record-keeping, and producing clear reports to deadlines.

•    Tech-savvy, with strong Microsoft Office skills (especially Excel) and the ability to learn client databases/CRMs quickly.

•    A proactive team player, happy to coordinate diaries, solve problems, and keep colleagues and partners updated.

•    Calm under pressure, able to prioritise, follow agreed processes, and maintain a welcoming, professional front-of-house presence.

Experience in health, public health, or smoking cessation admin is a bonus, but not essential—we’ll provide training and support to help you succeed.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• 25 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
• Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees Turning Point Benefits.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point