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Rough Sleeper Strategic Manager - City & Hackney

Please Note: The application deadline for this job has now passed.

Job Introduction

Fixed Term Contract - Up to 12 Months

Do you want to help build a brighter future for communities and individuals in Hackney doing a highly rewarding job. Turning Point’s drug & alcohol services are currently expanding during a really exciting time in the sector with new funding and investment.

As a Rough Sleepers Strategic Manager you will assist in delivering Turning Point’s Substance Use strategy within a Multi-disciplinary service which reflects our person centred values and the high levels of ambition we have both for the recovery of the individuals for whom we provide support and the development of our own staff. 

This is an exciting opportunity to join the Management team at Hackney and City, supporting the Rough Sleepers team whilst the current manager is on maternity leave. The post requires someone who is proactive and driven and is able to review and develop the team on an ongoing basis together with the project management of other workstreams. 

The Team manager will support and manage a diverse team, who will be supporting service users with multiple and complex needs to reduce rough sleeping, to engage in mental Health Services, this may include the team working with Service Users with dual diagnosis, physical co-morbidities and or / or serious safeguarding concerns who will require intensive support.  There will be a level of flexible working which may include some evenings, nights and weekends/bank holidays. You will support and accompany workers on shift to provide them with guidance and support.

You will have opportunities to progress your career and personal development with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Role Responsibility

  • Providing visible leadership to my teams/hub providing a positive, supportive environment for my teams to thrive.
  • Management of a number of direct reports including Team Leaders;
  • Management of all HR related processes in line with HR policies.
  • Ensuring expenses incurred within my teams are in line with organisational policy;
  • Ensuring adherence to petty cash processes.
  • Ensuring high quality performance of staff within my teams and achievement of key performance indicators.
  • Day-to-day operational oversight of a larger geographical area/hub or group of teams;
  • Ensuring my team delivers interventions/services in line with commissioner expectations, meeting needs of People we Support; 
  • Management of incidents that occur in my team/hub escalated by Team Leaders and ensuring learning is shared;
  • Acting as a point of escalation from Team Leaders to resolve concerns raised by People we Support and partner agencies;
  • Ensuring all steps are taken to ensure the health and safety of staff within my team/hub and People we Support;
  • Ensuring the delivery of a high quality, evidence based service within my team/hub including undertaking and overseeing quality assurance and audit activity;
  • Oversight of safeguarding activity to ensure people we support and children/vulnerable adults are safeguarded;
  • Developing effective partnerships across Turning Point and with key local organisations to enhance service delivery;
  • Representing Turning Point at internal and external meetings.

The Ideal Candidate


  • Demonstratable leadership skills and flexible and adaptable leadership style.
  • In depth understanding and ability to operationally and performance manage the functions of the team I lead.
  • Excellent communication skills (verbal/written). Ability to adapt to respond to staff, commissioners/partners and people we support.
  • Strong organisational, time management and prioritisation skills.
  • Ability to remain calm and resilient in high pressure environments.
  • Have an excellent understanding of drug and alcohol issues, and have experience of working within housing or homelessness services and understanding of the principles of assertive street outreach practice.


  • Previous experience managing similar service/team
  • Management qualification or equivalent

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

  • Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
  • 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost
  • An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
  • Flexible working solutions to support your work-life balance
  • Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
  • Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
  • A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
  • Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
  • Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
  • A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point

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