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Recovery Worker - Leicester Crisis House

Please Note: The application deadline for this job has now passed.

Job Introduction

At Turning Point we support many people across the UK with complex mental health issues.  As a Mental Health Recovery Worker, you’ll make a difference to people’s lives as you support them on their Recovery journey and introduce them to the person centred, flexible and realistic support they need to improve the quality of their lives within the community. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training and education you need to progress in your career with us.

Leicestershire and Rutland crisis service was established in 2015 to work with people experiencing a mental health crisis who may otherwise need an admission to hospital. We aim to assist service users to overcome their crisis in variety of ways including one to one and group support, practical strategies to cope with symptoms, and advice and information to improve the person’s ability to live independently.

Role Responsibility

Working closely with other agencies to ensure that appropriate care and risk management plans are delivered, you will work in a variety of settings including a 6 bed crisis house; in the community delivering a range of outreach crisis support including out of hours crisis cafes; and via a 24/7 telephone Helpline. Due to varying locations where we deliver this support, (which includes both the City and the County of Leicester, Leicestershire & Rutland) it is essential you either have access to transport or are willing to use public transport in order for you to carry out your day to day role.

You will be required to work 37 hours per week in a shift pattern including weekends, bank holidays and overnights.

The Ideal Candidate

We’re looking for Recovery Workers who know how to build close relationships and gain people’s trust quickly.  Although a qualification in Social Care would be an advantage, you don’t need any formal qualifications as full training will be given. Experience in a similar role and/or working on a helpline would also be a big advantage.  What is essential is that you have a positive attitude, a willingness to ‘go the extra mile’ and an awareness of the issues experienced by people with mental health problems and can bring with you the flexibility to work in a 24-hour shift pattern.  In return, you’ll be supported with outstanding training and career development opportunities.

In a role where no two days are the same your ability to work individually and as part of team to prioritise your workload, as well as having excellent communication skills, a flexible approach and a positive attitude in a changeable environment will be key. 


We welcome applications from individuals who would like to work weekends, evenings or night shifts only.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What benefits will I receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

  • Comprehensive Learning and Development opportunities - we are Investors in People Silver accredited
  • 28 days holiday, increasing with each year of service until 30 days. Plus the option to purchase additional holidays
  • Flexible benefit options including, bike to work schemes and season ticket loans
  • Competitive Pension and Life Assurance scheme
  • Employee Assistance Programme and access to online Health and Wellbeing support
  • Flexible working patterns to support work/life balance
  • Access to a wide range of discounts including Cinema, Groceries and Gym.

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

  • Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
  • Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
  • Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
  • Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.


Turning Point

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