Job Introduction

Please note: A Full UK Driving License and Access to a Vehicle is an essential requirement. 

Turning Point has been providing drug and alcohol services to adults and young people in Suffolk since 2015. We aim to increase the number of substance misusing clients entering and successfully completing treatment, reduce substance related harm and improve the quality of life for our clients, their families and communities. 

Turning Point Suffolk is looking seeking a Quality & Compliance Manager to be based in any of the three hubs (Ipswich, Lowestoft or Bury St Edmunds) 

Turning Point is committed to the ongoing professional development of all our staff. You will receive a warm welcome, support, training, supervision and the chance to thrive in a lively and aspirational service.

Running health facilities and services on a not-for-profit basis, we invest every penny back into our care - and our people.

Role Responsibility

The Quality & Compliance Manager is a pivotal part of the Suffolk management team. The successful candidate will have oversight of all aspects of quality improvement and governance of the service. This will include the coordination and management of internal audits, supporting the safeguarding processes, overseeing the incident reporting, managing the customer feedback process, ensuring adherence to CQC regulatory compliance, reviewing, researching, writing and submitting of complex reports and investigations, ensuring compliance with mandatory training, embedding a positive learning culture across the teams and helping to progress the service to an ‘outstanding’ CQC rating.   

You will work closely with the Suffolk leadership team to identify improvement opportunities and support to deliver change. You will oversee a comprehensive service development plan to focus the team and drive improvement.

The Ideal Candidate

Essential Requirements:

• Strong leadership skills to drive results and deliver through a team
• Experience of working in the health and social care sector
• Experience of working to regulatory body standards, such as CQC
• Well-developed skills in the ability to communicate effectively, orally and in writing
• Ability to process information on national and local guidance and communicate effectively with staff across the organisation
• Ability to utilise Microsoft Excel, case management and incident reporting systems to extract information
• Ability to organise self and others to work to agreed deadlines.
• Being a car driver is essential as is a willingness to travel throughout Suffolk

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to u
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point