Job Introduction

21 - 30 Hours Per Week / 3 or 4 Days Per Week 

Please note: A Full UK Driving License and Access to a Vehicle is an essential requirement. 

Turning Point has been providing drug and alcohol services to adults and young people in Suffolk since 2015. We aim to increase the number of substance misusing clients entering and successfully completing treatment, reduce substance related harm and improve the quality of life for our clients, their families and communities. 

Turning Point Suffolk is looking seeking a Quality Manager to be based in any of the three hubs (Ipswich, Lowestoft or Bury St Edmunds) working either 3 or 4 days a week. 

Turning Point is committed to the ongoing professional development of all our staff. You will receive a warm welcome, support, training, supervision and the chance to thrive in a lively and aspirational service.

Running health facilities and services on a not-for-profit basis, we invest every penny back into our care - and our people.

Role Responsibility

The Quality Manager is a pivotal part of the Suffolk management team.  The successful candidate will have oversight of all aspects of quality improvement and governance of the service.  This will include the coordination and management of internal audits, supporting the safeguarding processes, overseeing the incident reporting, managing the customer feedback process, ensuring adherence to CQC regulatory compliance, reviewing, researching, writing and submitting of complex reports and investigations, ensuring compliance with mandatory training, embedding a positive learning culture across the teams and helping to progress the service to an ‘outstanding’ CQC rating.   

You will work closely with the Suffolk leadership team to identify improvement opportunities and support to deliver change. You will oversee a comprehensive service development plan to focus the team and drive improvement.

The Ideal Candidate

Essential Requirements:

• Strong leadership skills to drive results and deliver through a team
• Experience of working in the health and social care sector
• Experience of working to regulatory body standards, such as CQC
• Well-developed skills in the ability to communicate effectively, orally and in writing
• Ability to process information on national and local guidance and communicate effectively with staff across the organisation
• Ability to utilise Microsoft Excel, case management and incident reporting systems to extract information
• Ability to organise self and others to work to agreed deadlines.
• Being a car driver is essential as is a willingness to travel throughout Suffolk

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

• Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
• 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to purchase additional holidays
• Flexible benefit options including cycle to work schemes and season ticket loans
• Competitive pension and life assurance schemes
• Employee assistance programme and access to online health and wellbeing support
• Flexible working patterns to support work-life balance
• Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym membership

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point