Job Introduction

Fixed Term Contract - Up to 12 Months + Possible Extension Subject to Funding

At Turning Point we provide services across the whole country which delivers end to end drug and alcohol treatment and support, family services, housing advice and support for those in contact with the criminal justice system, needle exchange system, and custody outreach. We are a specialist in delivering whole treatment system approaches across cities and county areas, which has led to the reduction in people falling through gaps between services and delivers improved outcomes.         

Turning Point Rochdale and Oldham (ROAR) are looking for a Quality Assurance Manager to work as part of a forward looking, passionate management team to support our quality and governance processes as we strive for continual improvement and learning. The post holder will be familiar with quality assurance frameworks such as the CQC and ideally have knowledge of substance misuse services. If you have an ability to write clear and concise reports, work through others to foster and embed learning and a genuine commitment to driving the best quality care as part of a team this could be the post for you.

Role Responsibility

• Management  of Quality Assurance system implementation  for ROAR
• Lead and deliver clinical and non-clinical audits
• Collate responses to and hold the action plan for the Internal Quality Assurance Tool
• Manage collation of information that will assist in evidencing practice aligned to Care Quality Commission (CQC) lines of enquiry
• Maintain the service mortality tracker ensuring that all reports are of a high quality and submitted in a timely manner
• Writing and supporting others to write Coroners reports and contributions to other multi-agency review processes (EG Safeguarding Adults Reviews, Homicide Reviews and Internal Management Review)
• Conducting and writing 60 day reviews following an SIR / unexpected deaths and supporting others to do so.
• Produce reports on quality and mortality to commissioners.
• Deliver learning events and produce learning ‘briefs’ for managers and staff following reviews and audits
• Track learning and actions into service delivery and review. 
• Support the Senior Operations Manager and senior management team in conduct of Clinical Governance and Mortality and Morbidity Meetings.
• Maintain oversight of incidents, identifying patterns  and working alongside managers to deliver improvements

The Ideal Candidate

• Understanding of quality assurance frameworks in health and social care (Desirable as they relate to substance misuse)
• Ability to present clear, objective written reports within timescales
• Ability to analyse large amounts of information and data and organise these in a coherent way
• Ability to present findings in a clear and concise format to a range of audiences internal and external.
• Experience of driving quality improvements in health or social care settings.
• Understanding of the wider context of substance misuse services
• Understanding of risk management in health and social care

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

• Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
• 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to purchase additional holidays
• Flexible benefit options including cycle to work schemes and season ticket loans
• Competitive pension and life assurance schemes
• Employee assistance programme and access to online health and wellbeing support
• Flexible working patterns to support work-life balance
• Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym membership.

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

• Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
• Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
• Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
• Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point