Peer Mentor
Job Introduction
Turning Point- Hertfordshire Complex Needs Service is a free and flexible service that works in partnership with specialist housing teams and health and wellbeing services to support adults aged 18+ living in Hertfordshire with mental health needs and who are experiencing a range of complex issues:
Role Responsibility
Main tasks:
- To process inward referrals
- To communicate with clients and other key individuals
- To provide support to service user and escalate any safeguarding concerns
- To provide person-centred advice to service users and sign post other appropriate services to help support their on-going well-being
- To input and process client data
- To be a point of contact for the Complex Needs Service, by telephone and e-mail
The Ideal Candidate
What we are looking for:
- Knowledge of MS Office
- Experience of working in an office environment
- Familiarity with local mental health and social care community services
- Good interpersonal skills including confidence when speaking on the phone
- Ability to demonstrate a positive non-judgemental attitude to service users
- Ability to work from our Stevenage Base
- Volunteers must be aged 18 or over
About us
- All volunteers will receive training in mental health awareness, confidentiality, boundaries, risk management, plus access to on-going training with Turning Point with recognised qualifications
- Induction and 6 week reviews
- Be an integral part of an individual’s recovery from mental health by inspiring hope and empowering them towards positive change
- Regular contact with the Peer and Volunteer Coordinator and wider team
- Access to volunteer group meetings
- Full role specific training
- Access to listings of paid-work opportunities within the Complex Needs Service when they arise
- We are able to provide references for future work/volunteer opportunities
- Travel expenses will be reimbursed (45p per mile for first 10,000 miles, 25p beyond 10,000 miles)
Next steps:
If you are interested in any of our volunteering opportunities, please contact the Complex Needs Service by phone or email:
Telephone: 01707 891 120
Turning Point
