Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time, and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales.

Our Herefordshire service is a new fully integrated adult service delivered by Turning Point.There is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We will deliver treatment and support across the whole of Herefordshire ensuring a holistic and inclusive approach to recovery in this exciting new service.

We are currently recruiting for an Operations Manager to work in our Integrated Substance Misuse Service in our brand new whole Herefordshire integrated substance misuse recovery service. You’ll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol usage.

Passionate about people, you’ll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you’re ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

Assist the development and achievement of Turning Point’s and the Sectors business delivery and growth plans, by working with a range of internal and external stakeholders to lead and coordinate the team in developing and delivering the relevant service plans, ensuring effective client outcomes, service operational excellence and quality through the overall management of the service.

Coordinate the planning of the service to ensure effective service delivery and growth in conjunction with senior Turning Point stakeholders, in accordance with TP’s organisation and sector strategies.

Manage delivery, through effective operational management, of the sector plans within the service to ensure that client outcomes and service delivery are achieved.

The Ideal Candidate

Essential Requirements:

• At least five years’ experience in substance misuse at a management level
• Experience of delivering both drug and alcohol services across a range of settings or previous experience of managing an integrated drug and alcohol service.
• Degree level education, or equivalent, and evidence of post graduate training
• Experience of change management in substance misuse.
• Experience of improving service performance and maintaining that performance within a rapidly changing environment.
• Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders.
• Excellent communication skills – both verbal and written, with the ability to turn technical language into plain English to enable clarity and engagement of clients, staff, colleagues and customers/commissioners.
• Robust and resilient personality that can respond and function within high pressure environments.
• Relationship building with key stakeholders to be able to maximise outcomes.
• Strong organisational and time management skills, helping others to develop and maintain operational delivery.
• Delivering change in both the short, medium and long term.
• Innovation including across social care categories such as substance misuse and mental health.
• Politically astute with an ability to establish positive organisational reputation with key stakeholders. Operating across strategic levels.
• Flexible and adaptable leadership style and approach in order to achieve outcomes whilst maintain employee engagement.
• Ability to lead locally, identifying needs and leading by engaging others at a strategic level to move towards action.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

• Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
• 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to purchase additional holidays
• Flexible benefit options including cycle to work schemes and season ticket loans
• Competitive pension and life assurance schemes
• Employee assistance programme and access to online health and wellbeing support
• Flexible working patterns to support work-life balance
• Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym memberships

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

• Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
• Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
• Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
• Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

Turning Point