Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time, and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. Right now, we are now looking for a talented Operations Manager to work within our community-based substance misuse services in the City of London and Hackney.

The service is delivered in partnership with Mind CHWF and London Friend and there is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the neighbourhoods ensuring a holistic and inclusive approach to recovery in this service.

Passionate about people, you’ll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you’re ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

Assist the development and achievement of Turning Point’s and the Sectors business delivery and growth plans, by working with a range of internal and external stakeholders to lead and coordinate the team in developing and delivering the relevant service plans, ensuring effective client outcomes, service operational excellence and quality through the overall management of the service.

Coordinate the planning of the service to ensure effective service delivery and growth in conjunction with senior Turning Point stakeholders, in accordance with TP’s organisation and sector strategies.

Manage delivery, through effective operational management, of the sector plans within the service to ensure that client outcomes and service delivery are achieved.

The Ideal Candidate

 Essential Requirements:

• At least five years’ experience in substance misuse at a management level
• Experience of delivering both drug and alcohol services across a range of settings or previous experience of managing an integrated drug and alcohol service.
• Degree level education, or equivalent, and evidence of post graduate training
• Experience of change management in substance misuse.
• Experience of improving service performance and maintaining that performance within a rapidly changing environment.
• Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders.
• Excellent communication skills – both verbal and written, with the ability to turn technical language into plain English to enable clarity and engagement of clients, staff, colleagues and customers/commissioners.
• Robust and resilient personality that can respond and function within high pressure environments.
• Relationship building with key stakeholders to be able to maximise outcomes.
• Strong organisational and time management skills, helping others to develop and maintain operational delivery.
• Delivering change in both the short, medium and long term.
• Innovation including across social care categories such as substance misuse and mental health.
• Politically astute with an ability to establish positive organisational reputation with key stakeholders. Operating across strategic levels.
• Flexible and adaptable leadership style and approach in order to achieve outcomes whilst maintain employee engagement.
• Ability to lead locally, identifying needs and leading by engaging others at a strategic level to move towards action.

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point