Job Introduction

At Turning Point, we support people across England with mental health issues. We make a real difference to their lives as we introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training and education you need to progress in your career with us.

Crisis Point is a well established service, and is staffed 24 hours a day, 365 days a year. It comprises of 6 beds for short-stay accommodation, a drop-in service, and a phone support service.  A newly commissioned part of the service is the Recovery Lounge, and this will be open primarily from 7pm to 1am every night.

Join our team at Crisis Point as a Recovery Worker and you will play a full part in the day to day duties of the service, promoting recovery focused care and support plans to people who are experiencing a crisis with their mental health.

Role Responsibility

The main purpose of the role is to assist individuals to address and de-escalate their mental health crisis in a safe, friendly, non-clinical setting. You will deliver a high quality person centred service in line with the service specification and will work as part of a team.

In a role where no two shifts are the same, you will take referrals and assess new service users presenting with a mental health crisis, deliver support sessions, and facilitate informal group work and other therapeutic activities. You will also support and enable our service users to make informed choices about their future. Further duties include recording of service user information for reporting purposes and in line with GDPR, liaising with other health professionals, contributing to the safeguarding of vulnerable people, and ensuring that the premises are maintained in line with essential health and safety standards.

The role will require you to offer support face-to-face and remotely by telephone.

The Ideal Candidate

You will be able to demonstrate good knowledge, experience and values essential to working in the mental health sector. You will have excellent verbal and written communication skills with the ability to tailor the message to the audience. Experience of supporting people with a range of other issues such as housing, drugs, alcohol, relationship problems would be beneficial. Full training is provided in order for the successful candidate to work safely, to learn and develop within the role and beyond.

The successful applicant will be working at both Crisis Point and the Recovery Lounge and will be required to work a varied rota that will include evenings, sleeps, and occasional waking nights. Therefore access to your own transport is desirable but not essential.

You will be confident in working with information technology on a range of software applications.

You will be able to deliver interventions in a person centred, non-judgemental manner. You will have the ability to deal effectively and calmly with challenging situations.

Driven and passionate, you won't have a problem with multitasking and dealing with conflicting deadlines and crisis situations. And of course, as a Recovery Worker, you'll love talking to people with different needs, be genuinely interested in helping them, possess a deep level of empathy, have great listening skills, and understanding and patience for people suffering from an acute mental health crisis.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What benefits will I receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. 

Turning Point