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Mental Health Recovery Worker - Complex Needs Service

Please Note: The application deadline for this job has now passed.

Job Introduction

An exciting opportunity has arisen to join our Turning Point Complex Needs Team as a Recovery Worker.

This role requires someone passionate about supporting service users in Hertfordshire who are experiencing mental health, substance misuse as well as other complex social issues. You will be offering vital advice, information, and signposting as well as providing practical support to promote wellbeing and recovery. We require someone who is energetic and enthusiastic about engaging with individuals who may need our service. 

At Turning Point, we support people across England with mental health issues. As a Recovery Worker, you’ll make a real difference to their lives as you introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too as you gain the experience, training and education you need to progress in your career with us.

Hertfordshire Complex Needs Service provides short term, holistic, community support to adults who are recovering from mental health issues, and additional complex needs including substance misuse, housing issues and other complex social issues.

We visit people in their own homes or meet at community locations across the area and working together we design a support package with goals that evolve with people’s changing needs and wishes. We offer high quality support to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person’s needs, whether they’ve tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity.

The typical working hours for this role are Monday to Friday 9am - 5pm.

Having a driving licence and access to a car is essential.

Role Responsibility

The key accountabilities of the role are:

  • Working in the community and working with Service users in developing flexible and realistic support packages/person centred plans within agreed guidelines or service models.
  • Ensuring that a collaborative approach is used, with effective communication links with external professional groups e.g. GPs, Social Services, etc. and to work as an effective member of any multi-disciplinary team.
  • Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
  • Undertaking responsibility for clinical risk and needs assessment and the formation and implementation of risk management plans.
  • Assisting in the development and implementation of service record keeping, procedures and policies.

The Ideal Candidate

Essential:

  • proven experience in a similar role along with a good awareness of mental health problems or completion of a relevant degree
  • a full UK Driving License and access to a vehicle
  • being flexible, patient and non-judgemental
  • good IT and Communication skills

Desirable:

  • level 3 NVQ in social care
  • completion of a relevant degree
  • good understanding of mental health /complex needs and impact on wellbeing

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What benefits will I receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

  • Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
  • 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
  • An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
  • Flexible working solutions to support your work-life balance
  • Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
  • Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
  • A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
  • Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
  • Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
  • A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!
  • paid mileage - 40p per mile

Testimonial from one of our staff:

“I joined the Complex Needs Service as a Recovery Worker. I started with limited experience in this field and since then have had so many opportunities to build my skills and confidence. Every day in this role is different and provides new experiences and challenges, whilst being encouraged by an exceptionally supportive and kind team.”

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

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