Job Introduction

We are looking for someone to take on the role of Data and Performance Officer working within our City & Hackney Substance Use Service, providing data and performance support to the team. 

Based in Hackney, you will play a key role in a service that brings together substance use treatment, sexual health, housing, outreach, GP and mental health services to respond to the needs of the community in challenging circumstances. 

This is a hybrid role – working a minimum of 3 days per week on site. 

Video interviews via Teams will be held on Thursday 9^th May 2024.

Role Responsibility

You will be working in close partnership with service staff, managers and other key stakeholders. Reporting to the Regional Performance Lead your responsibilities will include: 

• Reporting local activity data across services including our Rough Sleepers Projects
• Monitoring local data quality and compliance
• Recognise and understand local processes and provide effective system support to staff
• Monitoring, analysis and reporting, including data submissions
• Ensure timely responses to scheduled and ad hoc data information requests
• Some administrative tasks which may include data entry

The Ideal Candidate

If you are an experienced data professional, administrator with great Excel skills or a recent IT education leaver looking for a position that suits your skillset, we want to hear from you.   

You will be data driven with an eye for detail. You will also have excellent communication skills and will be capable of building good working relationships with colleagues, service providers and other stakeholders. 

Skills you will need: 

• At least intermediate Microsoft Excel skills (adept using formulas/functions including VLOOKUPs/PIVOTs/CONCATENATE/SUM use of filters etc.) 
• Monitoring, analysis and reporting, including data submissions
• Analytical and problem-solving skills
• Excellent IT skills including Word, Outlook, Excel, PowerPoint Calendars, and digital media
• Maths & English GCSE Grade C or above or equivalent qualification
• Organised with excellent planning and time management skills 
• Good communication skills (written and verbal)
• Ability to work as part of a multi-disciplinary team
• Demonstrable experience of working in an office environment
• A successful track record of delivering data/systems training to groups & individuals is advantageous
• Experience in a similar health and social care environment or a desire to work within a service that supports the needs of the community

About us

Turning Point is a large Social Enterprise supporting around 100,000 marginalised and disadvantaged people across the country each year.   

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.   

Our integrated substance misuse services and sexual health services provide free and confidential support for adults and young people around their sexual health and use of alcohol and other drugs. 

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 29 days’ paid holiday a year, increasing to 30 days. Plus the option to buy additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point