Job Introduction

At Turning Point, we support people across England with substance misuse problems. As a Hub Manager, you'll make a real difference to individual's lives as you provide support and advice to help each and every one of our service users achieve their potential. Passionate about people, you'll enjoy the scope and support to enhance your own life too, as you make this role your own as part of a hard-working and friendly team.

Running services on a not-for-profit basis, we invest every penny back into our care - and our people. So, if you're ambitious and focused on helping people with substance misuse issues, progress a Hub Manager role with real value.

Role Responsibility

To assist in delivering Turning Point’s Substance Misuse strategy within an integrated service which reflects our person centred values and the high levels of ambition we have both for the recovery of the individuals for whom we provide support and the development of our own staff. This is done by assisting the Operations Manager in leading, developing and co-ordinating teams within your hub to ensure the delivery of high quality, innovative and cost effective care.

The Ideal Candidate

Essential Requirements:

• Commitment to customer service (promoting in the hub an empathy with clients and the need to work collaboratively with them to understand and help to meet their needs).
• Effective communication (inspiring and motivating others, listening effectively, handling challenging situations and communicating confidently with direct reports, colleagues, senior managers, commissioners and medical professionals).
• Delivering positive outcomes (co-ordinating plans for the hub to shape and deliver outcomes, monitoring progress and addressing emerging concerns, modelling personal accountability).
• Building relationships (building rapport and productive working relationships quickly with a range of internal and external stakeholders with potentially conflicting needs, embodying and promoting person-centred approaches to empowering others).
• Substance misuse appreciation (drug and alcohol awareness).
• Knowledge/understanding of substance misuse harm reduction/recovery service delivery models.
• Skills in the operational planning and control of the delivery of client solutions in a substance misuse harm reduction/recovery environment.
• Experience of planning, providing and supervising the delivery of client solutions in a substance misuse harm reduction/recovery environment.
• Willingness to work flexibly to irregular hours in order to manage the delivery of required care solutions to clients.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to u
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £200 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

• Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
• Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
• Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
• Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point