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Housing Support Worker - Peer Support Service

Please Note: The application deadline for this job has now passed.

Job Introduction

Turning Point and Hertfordshire Mind Network effectively work in partnership to deliver the County wide Peer Support Service. The service provides support to adults with mental health and other social needs including housing issues. We offer high quality support, to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person’s needs, whether they’ve tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity.

You will work with the public and private sector organisations, including local Councils, Housing Associations and other Housing providers to develop the housing service to deliver positive outcomes to service users and carers. You will provide housing advice to service users and carers, with the flexibility to offer practical assistance to service users to regain and maintain control over their lives through the peer support service. You will be part of a diverse and established team based within Hertfordshire Mind Network, where you will support referral processes and general administration and day to day operations.

The working hours are between 8:30 / 9:00 - 17:00 Monday - Friday.

Role Responsibility

The key accountabilities of the role are:

  • Developing, in consultation with Service Users, flexible and realistic support packages/person centred plans within agreed guidelines or service models.
  • Providing 1:1  solution focused practical support including outreach and office based & telephone support
  • Light touch Peer Support (The service has dedicated Peer Support Workers to provide in-depth peer support
  • Active Referrals/Signposting – working with individuals to identify resources/services to meet their needs and providing appropriate support to access these effectively
  • Crisis Planning & management – promoting self-management through individuals building an understanding of their own triggers/coping strategies.
  • Ensuring that a collaborative approach is used, with effective communication links with external professional groups e.g.  Councils, Housing Associations, Night shelters, Temporary accommodations resources, GPs, Social Services, etc. and to work as an effective member of any multi-disciplinary team.
  • Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
  • Undertaking responsibility for clinical risk and needs assessment and the formation and implementation of risk management plans.

The Ideal Candidate


  • proven experience in a similar role along with a good awareness of mental health and housing problems or completion of a relevant degree
  • a full UK Driving Licence and access to a vehicle
  • being flexible, patient and non-judgmental
  • good IT and communication skills


  • housing legislation knowledge
  • experience of working directly with Council and Housing Associations
  • level 3 NVQ in social care
  • completion of a relevant degree
  • good understanding of mental health /complex needs and impact on wellbeing

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What benefits will I receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

  • Comprehensive Learning and Development opportunities - we are Investors in People Silver accredited
  • 28 days holiday, increasing with each year of service until 30 days. Plus the option to purchase additional holidays
  • Flexible benefit options including, bike to work schemes and season ticket loans
  • Competitive Pension and Life Assurance scheme
  • Employee Assistance Programme and access to online Health and Wellbeing support
  • Flexible working patterns to support work/life balance
  • Access to a wide range of discounts including Cinema, Groceries and Gym.

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

  • Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
  • Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
  • Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
  • Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics


Turning Point

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