Job Introduction

Supporting and engaging people affected by substance misuse across Northumberland is a vitally important part of Turning Point’s work. By listening to their needs and creating personalised solutions we are making a real difference to individuals and the communities they belong to. So isn’t it time you joined us?

Hours of Work will generally be Monday-Friday between the hours of 9-5.

Running health facilities and services on a not-for-profit basis, we invest every penny back into our care – and our people. So, if you’re ambitious and focused on substance misuse, progress a career with real value.

Role Responsibility

We are now looking for a Helpline Worker for our referral helpline. You will be the first port of call for those affected by substance misuse in Northumberland. The challenges are substantial. For a start, you will support the staff team to develop flexible and realistic support packages and give practical advice and information to service users, their families and friends, and professionals regarding that support. You will ensure the smooth operation of the daily service by dealing with the referrals of new service users, assisting with their assessment and induction in to the service and provide them with the support and knowledge they need to get the most from their treatment. This will often mean working collaboratively with social services, GPs and a vast range of community partners to ensure the delivery of effective and recovery focused services. This role is a great development opportunity for those seeking to work in the substance misuse field.

The Ideal Candidate

This vital role calls for a general understanding of the issues that substance users face and working within integrated service community settings would be beneficial though not essential. Ideally you will certainly know how to work in a person-centred way and have an understanding of the recovery agenda. Add to all these strengths excellent written and spoken communication skills, and you will quickly make your mark as part of our team.

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

• Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
• Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
• Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
• Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point