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Helpline Recovery Worker

Please Note: The application deadline for this job has now passed.

Job Introduction

At Turning Point, we support people across England with mental health issues. We make a real difference to their lives as we introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training and education you need to progress in your career with us.

The Nottinghamshire Mental Health Helpline offers access to support for people who need emotional support or information about their mental health.

The free mental health helpline is available to children and young people, adults and their families who required personalised advice, a listening ear and information on accessible organisations and services within the Nottinghamshire area. Professionals are also able to contact the helpline for advice on working with people who may experience difficulties with their mental health.

Our team of dedicated Recovery Workers are on hand to provide confidential support, discuss emotional and practical issues someone might be facing, and explore strategies that may help an individual to cope with their situation.

Role Responsibility

As a helpline recovery worker, you will be a key member of our team, providing emotional support and a listening ear to a wide range of callers.

You will use your knowledge and skills to explore issues relating to mental health and other wider social issues and signpost callers to relevant organisations. You will support callers to utilise coping strategies and offer support and guidance on learning new skills that promote wellbeing.

The Ideal Candidate

We are looking for someone who is able to use their knowledge and experience to support individuals with their mental health in a compassionate and recovery focused way. With a naturally ability to make people feel calm and listened to, our candidate uses their skills to help a wide range of callers.

Ideally our candidate has experience in the mental health sector and has a proven track record of supporting individuals in distress.
Excellent communication skills are essential as well as a calm and professional attitude.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What benefits will I receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

  • Comprehensive Learning and Development opportunities - we are Investors in People Silver accredited
  • 28 days holiday, increasing with each year of service until 30 days. Plus the option to purchase additional holidays
  • Flexible benefit options including, bike to work schemes and season ticket loans
  • Competitive Pension and Life Assurance scheme
  • Employee Assistance Programme and access to online Health and Wellbeing support
  • Flexible working patterns to support work/life balance
  • Access to a wide range of discounts including Cinema, Groceries and Gym.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. 

Turning Point

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