Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time, and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. Right now, we are now looking for a talented Deputy Operations Manager to work within our community-based substance misuse services in the City of London and Hackney.

The service is delivered in partnership with Mind CHWF and London Friend and there is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the neighbourhoods ensuring a holistic and inclusive approach to recovery in this service.

Passionate about people, you’ll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you’re ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

Your focus will be on ensuring the delivery of a consistently high quality service through ensuring the safe and effective running of the services throughout the county to service users, staff and visitors. You will ensure CQC standards are met and manage improvements by identifying, planning and managing effective change. 

• Support the Senior Operations Manager to provide leadership to the multi-disciplinary team in line with Turning Point’s vision and core values.
• Work closely with the commissioners, key stakeholders and local healthcare professionals to oversee the provision of the service.  
• Manage Team Managers and undertake HR related duties including supervisions, appraisals, recruitment and selection and support and empower Team Managers to manage HR related queries. 

By working closely with healthcare professionals such as GPs and social services, your dedication will make a better future.

The Ideal Candidate

• Proven track record of managing clinical and psychosocial services for people with substance misuse issues
• Previous experience of managing managers
• Previous experience of managing all aspects of a service contract
• Experience of managing multiple priorities
• Excellent communication skills and partnership working
• Experience of managing services across multiple locations
• Knowledge and experience of CQC would be advantageous
• The legal right to work in the UK

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point