Job Introduction

An opportunity has arisen for a passionate and experienced person to take on the role of Data and Performance Analyst working within our Rough Sleeping Project at our Hereford Recovery Service.

You will play a key role in an innovative new service that will bring together substance use treatment, housing, outreach, GP and mental health services to respond to the needs of the community in challenging circumstances.

Funded by the OHID Rough Sleeping Drug and Alcohol Treatment Grant, Turning Point are implementing a new multidisciplinary service team who will work across Herefordshire to meet the specific complex needs of rough sleepers.

This role is based full-time on site in our Hereford Office (West Midlands) - please only apply if you can commute to Hereford.

Role Responsibility

Based in our Herefordshire service you will be working in close partnership with partners, stakeholders and commissioners.

Reporting to the Regional Performance Lead you will work closely with the Project Managers and key responsibilities will include:

• Coordinate and collate data and information across multiple service providers including local rough sleeping services
• Monitoring, analysis and reporting, including data submissions
• Data quality work
• Work flexibly to meet the needs of a new and dynamic project
• Some administrative tasks which may include data entry

The Ideal Candidate

This role would suit a hardworking individual with a background in data. You will be an analytical thinker with at least intermediate knowledge of Microsoft Excel and using formulas. You will need excellent levels of IT and competence using client information systems. You will have a friendly, approachable, can-do attitude and apply your people skills to providing performance support to staff across the team with varying skill levels.

If you are an experienced data professional, or a recent graduate looking to take your first steps toward your career, we want to hear from you.

Experience and knowledge of substance misuse public health data sets, and knowledge and experience of working within health, social care or housing is advantageous but not required.

Primarily, you’ll be experienced in the preparation and command of volume data, able to navigate databases and Excel with ease, in order to compile engaging data which can drive performance, tell the story, and really add value for the service, its staff, and its service users. With the Regional Performance Lead you will need to know how to convert a complex problem in to a manageable (bite-sized) solution. This includes collaboration with others in and out of the organisation to agree the logical/best approach. You will need to respond to regular and ad-hoc reporting requirements which cover varied audiences from team level, to senior management team and up to commissioner level.

We require you to be interested in the local, regional and sector competitors. You will help provide information to improve the operational effectiveness and, consequently improve the quality of lives for the people we support. You will help find improvements in how we run services and our internal system with a broad business analysis lens. You will help us demonstrate the impact of the treatment and support we deliver, including the Social/Societal value of what we do.

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

About us

Do you want to use your business acumen, performance analysis and improvement skills for good? Turning Point is a large Social Enterprise supporting around 100,000 marginalised and disadvantaged people across the country each year.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point