Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. We are now looking for a talented recovery worker to work within our community-based substance misuse services in the City of London and Hackney.

City and Hackney is a new fully integrated adult service delivered by Turning Point. The service is delivered in partnership with Mind CHWF and London Friend and there is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the neighbourhoods ensuring a holistic and inclusive approach to recovery in this exciting new service.

We are currently recruiting for a Clinical Administrator where you’ll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol usage.

Role Responsibility

This post will be based within our Admin team. The main responsibilities of this role are generating and distributing prescriptions, dealing with prescription queries and liaising with pharmacies, booking appointments, preparing correspondence to GPs, maintaining accurate records and providing administrative support to the Clinical Team and the wider service.

As a Clinical Administrator within the service you may be required to cover other administrative roles as necessary, including our reception and front of house duties. This is a very varied role so you will need to be flexible and adaptable and be willing to take on a variety of roles as no two day will be the same.

The Ideal Candidate

We’re looking for a confident communicator who can prioritise a varied workload and provide wide–ranging administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather information and meet deadlines. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, Excel and spreadsheets.

You do not necessarily need experience of the substance misuse sector, but you'll show that you can work best in a team, demonstrating a proven track record in administration preferably within a clinical setting although this is not essential.

Essential requirements: 

• Basic computer literacy (Word, Excel, PowerPoint)
• Good organisational and administration skills
• Good customer care skills
• Effective communication skill
• Ability to prioritise a busy workload
• Basic understanding of practical Data Protection issue
• Able to work well within a team
• Able to work to tight deadlines and within available resources

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• 25 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
• Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point