Job Introduction

Turning Point has an exciting opportunity for an experienced Client Services Manager to join our IMT team.

As a leading social enterprise and backed by Turning Point’s experience over 55 years, we are driven to provide the highest quality of care and support to some of the most vulnerable people in our society and our digital platforms are key to see the potential of people and empower them to make the changes needed to live life well.

Role Responsibility

You will be responsible for the smooth running of current client information systems, and line manage the clinical systems support team.

The main responsibilities would include:

• attending supplier meetings and act as the main contact between Turning Point and its system suppliers
• performing effective cross-organisational relationship management and communication on system functionality and use
• liaising with the business to ensure that the clinical support function can respond to the business requirements and associated growth
• assisting in the central monitoring of risk and the effectiveness of internal controls
• improving service efficiency and productivity through the application of technology

The Ideal Candidate

The successful candidate will have experience of line management and working within an IT managerial role.

You will also have a working knowledge of the Health & Social Care sector.

You will need to work cross functionally, seeking out knowledge on how other departments, including others in the IMT field, achieve excellence and demonstrates ability to model and learn from them.

We are looking for someone who continuously seeks out improvements that deliver long term business benefits and looks for opportunities to transform function or process areas to improve company performance.

Experience with Illy’s Care Path, Footwork’s Halo, IAPTUS or other Substance Misuse or Mental Health focused client record systems would be an advantage.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. 

Turning Point