Job Introduction

Purpose of the Role

The CNS Hub Assistant Volunteer plays an important role in creating a welcoming, safe, and supportive environment for visitors using the hub. Volunteers assist with day-to-day hub activities, offer practical support to visitors, provide information about available services and activities, and help ensure the hub runs smoothly.

Key Responsibilities

• Welcome visitors, service users, carers, and professionals in a friendly and professional manner.
• Provide information about hub activities, services, groups, and community resources.
• Assist visitors with signing in and directing them to the appropriate area, activity, or member of staff.
• Support the setup and tidying of hub spaces before and after activities and events.
• Help maintain a clean, organised, and welcoming environment.
• Assist with preparing refreshments when required.
• Encourage social interaction and help visitors feel included and supported.
• Provide a listening ear and offer reassurance within the boundaries of the volunteer role.
• Support staff with administrative tasks such as filing, data entry, distributing information, or preparing resources.
• Promote confidentiality and respect for all visitors.
• Report any concerns, safeguarding issues, accidents, or incidents to a member of staff promptly.
• Follow organisational policies, procedures, and health and safety guidance.

Skills and Qualities

We are looking for volunteers who are:

• Friendly, approachable, and welcoming.
• Reliable, punctual, and dependable.
• Good communicators with strong listening skills.
• Respectful of diversity and committed to treating everyone fairly.
• Able to maintain confidentiality and appropriate boundaries.
• Comfortable working as part of a team and independently when required.
• Willing to learn and undertake training relevant to the role.
• Patient, empathetic, and supportive towards people with a range of needs and experiences.

Time Commitment

• Flexible volunteering opportunities available.
• A regular commitment is preferred to provide consistency for hub users.
• Minimum hours to be agreed with the Volunteer Co-ordinator.

Training and Support

Volunteers will receive:

• Role-specific induction and training.
• Ongoing support and supervision.
• Access to relevant learning and development opportunities.
• Reimbursement of agreed out-of-pocket expenses in line with organisational policy.

Benefits of Volunteering

• Gain valuable experience working within a community support setting.
• Develop communication, administration, and customer service skills.
• Meet new people and become part of a supportive team.
• Make a positive difference to the lives of local people.
• Enhance confidence and wellbeing through volunteering.

Volunteer Commitment

As a CNS Hub Assistant Volunteer, you will:

• Treat all visitors with dignity, respect, and compassion.
• Maintain confidentiality at all times.
• Follow safeguarding, health and safety, and organisational policies.
• Represent the organisation positively within the community.
• Notify the Volunteer Co-ordinator if unable to attend an agreed volunteering session.

Turning Point