Job Introduction

Part Time: 22.2 Hours Per Week / 3 Days Per Week

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. We are now looking for a talented individual to work within our community-based substance misuse services in the City of London and Hackney as a Business Support Officer.

City and Hackney is a fully integrated adult service delivered by Turning Point. The service is delivered in partnership with Mind CHWF and London Friend and there is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the neighbourhoods ensuring a holistic and inclusive approach to recovery in this exciting new service.

Role Responsibility

The post holder will have a key role in the strategic planning and delivery of psychosocial and clinical interventions for rough sleepers in Hackney and the City of London for people with substance use and mental health difficulties. 

The key responsibilities of the successful applicant include: 

1. Setting the agenda and taking minutes in our multidisciplinary weekly meeting 
2. Providing digested data summaries to the team and managers to guide and support treatment delivery and strategic planning around outreach and clinical interventions 
3. Administrative tasks to support compliance with service and CQC standards, for example: reviewing and updating consents, obtaining up to date GP summaries, obtaining discharge summaries, developing directories of key partners.  

In addition, they will be part of a working group that will focus on improving our data analysis to have a greater impact on the quality of the service we deliver for homeless people.

The Ideal Candidate

We are looking for a confident communicator who can prioritise a varied workload and provide wide–ranging administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather information, and meet deadlines. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, Excel, and spreadsheets.

You may have lived experience, but you do not necessarily need experience of the substance misuse sector, but you will show that you can work best in a team, demonstrating a proven track record in administration preferably within a clinical setting although this is not essential.

Essential requirements: 

• Basic computer literacy (Word, Excel, PowerPoint)
• Good organisational and administration skills
• Good customer care skills
• Effective communication skill
• Ability to prioritise a busy workload
• Basic understanding of practical Data Protection issue
• Able to work well within a team
• Able to work to tight deadlines and within available resources

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point