Job Introduction

What does it take to become a leading health and social care organisation in the UK? It takes people who can turn lives around every day – providing encouragement, delivering innovative services and generally improving life for individuals with a learning disability or those affected by drug and alcohol misuse or mental health problems.

But it’s not just our front–line teams that make a difference. So do the dedicated professionals who work behind the scenes to support the vital work we do? And that’s where you can come in.

We have a fantastic opportunity for a Business Support Applications Analyst to join our team. The role is based in Manchester with hybrid working.

Role Responsibility

Responsibilities will include, but not be limited to:

• Management of incidents and problems for business support applications (e.g. Finance) ensuring timely resolution
• Capturing business requirements to ensure applications content is aligned with business need
• Support development team in functional and application testing to ensure seamless transition to production environment
• Ensuring application patching is undertaken and actively managed to optimise application availability
• Ensuring that vendors deliver to SLA to resolve incidents and problems with applications

The Ideal Candidate

The successful candidate will:

• Be willing to challenge stakeholders over processes that are in place in order to strive for constant process improvement
• Have strong communication skills and be able to build instant rapport
• Have knowledge of Finance applications
• be an ITIL Foundation certificate holder or willing to study towards
• Have advanced Microsoft office skills

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point