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Booking and Administration Team Leader - Wakefield Talking Therapies

Job Introduction

An exciting opportunity has arisen to join our Turning Point Talking Therapy Teams as a Booking and Administration Team Leader. In this role you will have opportunity to make a real difference to people who are experiencing mental health problems such as mild to moderate symptoms of depression, anxiety and low mood.

Role Responsibility

As a Booking and Administration Team Leader you will be leading a team of administrators and support workers providing a front end point of contact, by telephone and face to face.  You will manage the administrative and  facilitation of a busy primary care mental health service. You are likely to be someone with outstanding written and telephone communication skills as well as the ability to work effectively, independently, remotely and as part of a busy management team. You are likely to have a background in managing people delivering high quality front of house support, general administration and working within a fast paced, high volume environment. The role will also include the line management of staff within the the service in different positions so having experience of working as part of a multidisciplinary team would be beneficial.

As a team we specialise in evidence based psychological therapies and you will be leading a team to develop and maintain systems that help to facilitate clients accessing the service as quickly as is possible.

The Ideal Candidate

In return, you'll enjoy the scope and support to enhance your own career, as you gain the experience and training you need to progress with us. Offering health and social care support on a not-for-profit basis, we invest every penny back into our care - and our people. So, if you're ambitious and focused on helping people with mental health issues, join us as Booking and Administration Team Leader and add real value to people's lives, as well as your own.

Our services operate across a variety of days and hours to include weekend and evening work to support our clients when they need it the most.

Video interviews will be held on the 5th and 6th November.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

  •  Comprehensive opportunities to learn and develop, with silver accreditation from Investors in People
  •  31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to purchase additional holidays
  •  Flexible benefit options including cycle to work schemes and season ticket loans
  •  Competitive pension and life assurance schemes
  •  Employee assistance programme and access to online health and wellbeing support
  •  Flexible working patterns to support work-life balance
  •  Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym memberships

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point

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