Bank Recovery Worker
Job Introduction
Turning Point’s Neighbourhood Mental Health Cafés, in partnership with Leicestershire Partnership NHS Trust, provide safe, welcoming spaces for individuals to discuss mental health concerns and receive support. We offer a range of services, from informal conversations to 1-on-1 support sessions using CBT and DBT coping skills, and referrals to further services when needed. We are open to anyone seeking assistance with no appointment required, fostering a non-judgmental environment with a warm and compassionate team.
We also operate a social space in our cafes where visitors can play games, complete art projects and socialise.
Role Responsibility
· Provide Support: Offer a compassionate, welcoming environment for individuals who are seeking emotional support, guidance, and mental health assistance.
· 1-on-1 Support Sessions: Conduct private sessions with service users, offering Cognitive Behavioural Therapy (CBT) and Dialectical Behaviour Therapy (DBT) coping strategies.
· Active Listening: Engage with individuals by listening attentively to their concerns and providing empathetic responses.
· Referral to Services: Provide guidance on additional services and resources available to individuals, ensuring appropriate referrals to mental health professionals or relevant community services.
· Maintain Confidentiality: Ensure that all interactions and personal information are handled with the utmost confidentiality and respect.
· Ensure Safety: Promote a safe and supportive environment for service users, ensuring that the café spaces remain welcoming and accessible.
· Record Keeping: Accurately record details of interactions and support provided as per service guidelines.
The Ideal Candidate
Skills and Experience:
· Mental Health Awareness: Knowledge of mental health challenges and basic coping strategies (CBT, DBT). Experience in a mental health or supportive role is preferred but not essential.
· Empathy and Communication: Ability to listen actively and empathetically while maintaining a calm, non-judgmental approach.
· Flexibility: Ability to work across different locations and adapt to various shift patterns.
· Confidentiality: Understanding and respect for confidentiality and data protection protocols.
· Teamwork: Ability to collaborate effectively with other team members, including mental health professionals, while working independently when required.
· Drivers licence and own vehicle.
Desirable Qualities:
· Previous Experience in Mental Health: Experience working in mental health support or social care roles.
· Cultural Sensitivity: Ability to work with individuals from diverse backgrounds and adapt to varying needs.
· Self-Motivated: Ability to manage time and workload effectively in a flexible working environment.
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that – being employed by Turning Point will also give you access to many of our rewards!
Your annual leave entitlement will accrue as you work, to the equivalent of 29 days a year.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
Turning Point
