Bank Recovery Worker - Complex Needs Service
At Turning Point, we support people across England with mental health issues. As a Recovery Worker, you’ll make a real difference to their lives as you introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training and education you need to progress in your career with us.
Working in partnership with Herts Young Homeless and Hertfordshire Mind Network, Hertfordshire Complex Needs Service provides community support to adults of working age who are recovering from mental health issues, and additional complex needs including substance misuse, housing issues, and learning disabilities.
We also provide support directly to carers. We visit people in their own homes or meet at community locations across the area and working together, we design a support package with goals that evolve with people’s changing needs and wishes. We offer high quality support, to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person’s needs, whether they’ve tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity.
The typical working hours for this role are Monday to Friday 9am - 5pm.
Having a driving licence and access to a car is essential.
The key accountabilities of the role are:
- developing, in consultation with Service Users, flexible and realistic support packages/person centred plans within agreed guidelines or service models.
- ensuring that a collaborative approach is used, with effective communication links with external professional groups e.g. GPs, Social Services, etc. and to work as an effective member of any multi-disciplinary team.
- ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
- undertaking responsibility for clinical risk and needs assessment and the formation and implementation of risk management plans.
- assisting in the development and implementation of service record keeping, procedures and policies.
The Ideal Candidate
- proven experience in a similar role along with a good awareness of mental health problems or completion of a relevant degree
- a full UK Driving License and access to a vehicle
- being flexible, patient and non-judgemental
- good IT and Communication skills
- level 3 NVQ in social care
- completion of a relevant degree
- good understanding of mental health /complex needs and impact on wellbeing
Why Turning Point?
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.
What benefits will I receive?
Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:
- Comprehensive Learning and Development opportunities - we are Investors in People Silver accredited
- 28 days holiday, increasing with each year of service until 30 days. Plus the option to purchase additional holidays
- Flexible benefit options including, bike to work schemes and season ticket loans
- Competitive Pension and Life Assurance scheme
- Employee Assistance Programme and access to online Health and Wellbeing support
- Flexible working patterns to support work/life balance
- Access to a wide range of discounts including Cinema, Groceries and Gym
- paid mileage - 40p per mile
Testimonial from one of our staff:
“I joined the Complex Needs Service as a Recovery Worker. I started with limited experience in this field and since then have had so many opportunities to build my skills and confidence. Every day in this role is different and provides new experiences and challenges, whilst being encouraged by an exceptionally supportive and kind team.”