Job Introduction

Recovery Worker - Ashford Recovery House

Everyone’s Turning Point is unique. It’s the moment someone realises they’ve taken a small but significant step forward. Often, that step becomes the beginning of something bigger - but only when the right support is there at the right time. At Ashford Recovery House, you will be part of those moments every day.

Our established 24‑hour crisis service provides up to five days of intensive support for individuals experiencing acute emotional distress or a mental health crisis. The environment is calm, therapeutic and designed to help people feel safe and grounded. Guests have access to quiet spaces, social areas and a sensory environment that supports emotional regulation. Throughout their stay, they are encouraged to take an active role in their own recovery through personalised assessment, structured one-to-one sessions and ongoing review.

This is an exciting and rewarding place to work. The pace is dynamic, the work is emotionally meaningful, and no two days are the same. You will be supporting people at some of the most vulnerable moments in their lives, helping them de-escalate distress, explore coping strategies and reconnect with their strengths. If you thrive in a role where compassion, calmness and emotional intelligence truly matter, you will feel at home here.

Role Responsibility

As a Recovery Worker, you will provide person‑centred, recovery‑focused support to individuals in crisis. You will spend time getting to know each guest, understanding their immediate needs and helping them make sense of what they are experiencing. A key part of your role will be delivering structured one-to-one sessions using Turning Point’s established Recovery Packs and mental health focused tools. These sessions help guests explore their emotions, identify triggers, develop coping strategies and build confidence in managing their mental health.

You will offer emotional support throughout each shift, helping individuals de-escalate distress and regain a sense of safety. You will also support guests with medication self-administration where required, maintain accurate daily records and incident reports, and ensure the service remains safe, clean and therapeutic in line with infection-prevention standards.

As part of preparing guests for their return home, you will help them identify what support they may need in the community and signpost them to appropriate services. You will work collaboratively with their circle of support including family members, carers and external professionals to ensure continuity of care and a smooth transition out of crisis.

The service operates on a 24‑hour basis, and you will work a combination of day shifts (8am–8pm), night shifts (8pm–8am), weekend shifts and sleep‑ins depending on the needs of the service. The night posts are dedicated waking night roles, involving primarily lone working, supported by an on‑site sleep‑in colleague who can be called upon in an emergency. We are recruiting for both Day and Night Roles.

The Ideal Candidate

You do not need previous experience in mental health to join us. We welcome applicants with basic experience in health or social care, and we will provide full training, supervision and development opportunities to help you grow confidently into the role. What matters most is your ability to support people with empathy, patience and emotional resilience.

You will bring a genuine desire to help individuals move forward in their recovery, along with the maturity to work within a positive, person‑centred and non‑judgmental framework. You will be someone who can remain calm and grounded when supporting people who are distressed, overwhelmed or struggling to cope. Strong communication skills are essential, as you will be working with people from all backgrounds and liaising with a range of professionals.

The role requires basic health care skills such as supporting with medication, recognising signs of emotional or physical deterioration, maintaining accurate records and following safeguarding and risk management procedures. You will also be confident using structured tools and resources during one to one sessions, helping guests explore their experiences in a safe and supportive way.

We value the personal interests and skills you can bring to the service  whether that’s art, music, cooking, sports or something entirely different. These interests often become meaningful tools for connection and engagement, helping guests feel more at ease and more able to express themselves.

In return, you will be part of a supportive team, working in a service where your contribution genuinely matters. You will gain valuable experience in crisis support, emotional intervention and recovery‑focused practice, with opportunities for ongoing training and career progression within Turning Point.

We are still very happy to receive your application so we can discuss what you can bring to the team and explore the training and development we can provide to support you in the role.

About us

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that – being employed by Turning Point will also give you access to many of our rewards!

Your annual leave entitlement will accrue as you work, to the equivalent of 29 days a year.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. 

Turning Point