Job Introduction

At Turning Point, we support people across England with mental health issues. We make a real difference to their lives as we introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training and education you need to progress in your career with us.

You will be working closely with individuals who are experiencing a mental health crisis, psychological and emotional distress. The service encourages people with a lived experience of mental health difficulties to apply.

The service operates in Beeston in the evenings 5.30 - 11.30pm.  Shifts are allocated on a rota basis to allow for alternative weekends off.

Role Responsibility

The main purpose of the role is to support the team to assist individuals to address and de-escalate their immediate crisis experience in a safe, friendly setting. 

Your role will be to deliver a high quality, safe, person-centred service in line with the service specification and work collaboratively with external agencies and partners.  You will work as part of a small team in delivering the service.

The role will require you to offer support face to face and remotely by telephone or online.

The Ideal Candidate

You will be able to demonstrate a good knowledge and value base in mental health and related issues. You will have excellent verbal and written communication skills with the ability to tailor the message to the audience.

You will be confident in working with information technology on a range of software applications.

You will be able to deliver a range of treatments and interventions in a person centred, non-judgemental manner. You will have the ability to deal effectively and calmly with challenging situations.

Due to the late closing time of the service, access to your own transport is desirable.

About us

What benefits will I receive?

Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that – being employed by Turning Point will also give you access to many of our rewards! Here are some of the great benefits you’ll be eligible for:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People
• An annual leave entitlement that accrues as you work, to the equivalent of 28 days a year
• Access to Blue Light Card discounts as well an exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

Turning Point