Administrator
Job Introduction
At Turning Point, we support people across the UK with substance misuse issues. Your administration skills will make a real difference to the lives of people we work with. As an Administrator with the Drug and Alcohol Wellbeing service (DAWS), you will provide wide-ranging administrative support to our diverse team of wellbeing workers, clinical staff and management so that they can focus on delivering person-centred services that enable our service users to achieve their potential.
You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.
Role Responsibility
You will be the face of DAWS, meeting and greeting service users F2F/virtually and ensuring all telephone calls are dealt with efficiently and professionally. You'll support the team by processing referrals, booking assessment appointments for clients, answering calls, maintaining accurate records on our client database and helping us to continually improve our performance. Offering plenty of variety, this rewarding role will also involve minute taking, auditing, client contact and manging front door mailbox.
The Ideal Candidate
We're looking for a confident communicator who can prioritise a changing workload, welcome service users and provide high quality administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather management information and meet deadlines under pressure. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, including Excel spreadsheets.
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:
25 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
Turning Point
